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![The Art File](https://media.trabajo.org/img/noimg.jpg)
Customer Service Assistant
2 months ago
Job Title: Customer Service Assistant
Place of Work: Nottingham City Centre
Hours: 09:00 – 17:00; Monday – Friday
Salary: Competitive and based on Experience
The Art File is a leading publisher of beautiful award-winning Greeting Cards, Gift Wrap and Stationery that spreads delight to everyone, everywhere.
We are looking for a full-time Customer Service assistant to efficiently handle customer enquiries, resolve issues and ensure customer satisfaction to maintain loyalty and drive repeat business and exceeding customer’s expectations.
Key Responsibilities:
· Processing Orders received from various sources.
· Answering the phone to proactively help customer enquiries and resolve queries.
· Responding to customers enquiries and queries in an efficient and timely manner.
· Keeping Customers records up to date.
· Organising Returns from Customers, liaising with our warehouse to arrange collections and raise credit notes once stock is returned.
· Checking Sales Inbox constantly on a daily basis and responding in an efficient and timely manner to customers enquiries and queries.
· Looking after a number of Customer Accounts, and responding to all their requirements, including processing orders, sending samples out, arranging the despatch of their orders, completing product spreadsheets.
· Assisting with processing of customer invoices and credit notes and mailing them out to customers.
· Uphold the outstanding Customer Service reputation the Business maintains.
· Proactively contributing towards the overall sustainability objectives of the business.
· Ad hoc requirements typically needed in an evolving SME business.
Skills Required:
· Excellent written and oral communication skills.
· Proficient in Microsoft 365 applications.
· Hard-working and a good team player.
· Strong attention to detail.
· Helpful and Approachable.
· Problem Solving.
· A fun, enthusiastic and energetic approach to the job.
This is an exciting and challenging role for the right candidate. We can offer you interesting work within a commercial and creative environment offering the opportunity to develop your career within a growing business.