Operations Officer
2 weeks ago
Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit an Operations Officer for an initial 23 month contract on a rate of £143.79/day (Outside IR35). This role will be based onsite in Edinburgh.
Responsibilities:
- Take responsibility for ensuring the suite, and all associated equipment, is ready for use at all times, including, hearing loops, anonymity screens, and specialised seating requirements.
- Operate the audio-visual and document display systems and troubleshoot basic technical issues, liaising with the service provider, as required.
- Undertake reception duties, including receiving external visitors.
- Manage web-based meetings using WebEx and troubleshoot basic technical issues, liaise with software provider, as required.
- Set up workstations with IT hardware, and support colleagues with IT equipment.
- Maintain a log of issues which occur during the delivery of Hearings and feed back to the Operations Team Leader during regular Hearings debriefs, implementing any remedial/corrective actions as necessary
- Manage incoming and outgoing mail, including courier services, when required
- Ensure meeting rooms and their facilities are always fit for use
- Ensure office equipment is in a state of operational readiness, e.g. printers are fully stocked with paper/toners
- Manage requests from across the organisation for office stationery, ensuring this is readily available
- Undertake the role of the Macer to cover sickness and annual leave, when required
- Assist in reviewing and, where applicable, creating and implementing standard operating procedures (SOPs) to ensure there are defined measures of control in line with ongoing business needs
- Assist with Health & Safety activities and, where required by the Operations management team, work with the building management team/landlord to ensure compliance with H&S regulations
- Assist the Operations Team Leader in reviewing sub-contractor performance, monitoring Service Level Agreement (SLAs) and feeding back via appropriate systems/reporting mechanisms
- Undertake general administrative duties
- Adhere to established administrative processes, recognising and developing areas for improvement
- Undertake ad hoc duties, as required.
Essential Skills:
- Excellent customer services skills, with a proven background in facilities services or front of house services
- Experience working with internal and external stakeholders at all levels including senior management
- Excellent administrative skills
- Excellent working knowledge, application and experience of Microsoft 365
- Positive, can-do attitude, to deliver high levels of service
- Experience carrying out or supporting Health & Safety audits/inspections
- Excellent interpersonal and communication skills
- Strong problem-solving skills with ability to work autonomously and with a flair for continuous improvement
- Proven experience of working under pressure and to tight timelines
- Proven ability to prioritise own workload
- Flexibility in working hours to meet business needs
- An appetite for self-development and improvement
If you would like to hear more about this opportunity please get in touch.
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Edinburgh, United Kingdom Venesky Brown Full timeVenesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit an Operations Officer for an initial 23 month contract on a rate of £143.79/day (Outside IR35). This role will be based onsite in Edinburgh. Responsibilities: - Take responsibility for ensuring the suite, and all associated equipment, is ready for use at...
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Edinburgh, United Kingdom Venesky Brown Full timeVenesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit an Operations Officer for an initial 23 month contract on a rate of £143.79/day (Outside IR35). This role will be based onsite in Edinburgh. Responsibilities: - Take responsibility for ensuring the suite, and all associated equipment, is ready for use at...
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