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Edinburgh, Edinburgh, United Kingdom Venesky Brown Full timeOperations Officer Job DescriptionVenesky-Brown's client, a public sector organisation in Edinburgh, is seeking an Operations Officer to join their team on a 23-month contract.Key Responsibilities:Manage and maintain audio-visual and document display systems, troubleshooting technical issues as needed.Coordinate web-based meetings using WebEx and resolve...
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Edinburgh, Edinburgh, United Kingdom Venesky Brown Full timeOperations Officer Job DescriptionVenesky-Brown's client, a public sector organisation in Edinburgh, is seeking an Operations Officer to join their team on a 23-month contract.Key Responsibilities:Manage and maintain audio-visual and document display systems, troubleshooting technical issues as needed.Coordinate web-based meetings using WebEx and resolve...
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Operations Officer
2 months ago
Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit an Operations Officer for an initial 23 month contract on a rate of £143.79/day (Outside IR35). This role will be based onsite in Edinburgh.
Submit your CV and any additional required information after you have read this description by clicking on the application button.
Responsibilities:
- Take responsibility for ensuring the suite, and all associated equipment, is ready for use at all times, including, hearing loops, anonymity screens, and specialised seating requirements.
- Operate the audio-visual and document display systems and troubleshoot basic technical issues, liaising with the service provider, as required.
- Undertake reception duties, including receiving external visitors.
- Manage web-based meetings using WebEx and troubleshoot basic technical issues, liaise with software provider, as required.
- Set up workstations with IT hardware, and support colleagues with IT equipment.
- Maintain a log of issues which occur during the delivery of Hearings and feed back to the Operations Team Leader during regular Hearings debriefs, implementing any remedial/corrective actions as necessary
- Manage incoming and outgoing mail, including courier services, when required
- Ensure meeting rooms and their facilities are always fit for use
- Ensure office equipment is in a state of operational readiness, e.g. printers are fully stocked with paper/toners
- Manage requests from across the organisation for office stationery, ensuring this is readily available
- Undertake the role of the Macer to cover sickness and annual leave, when required
- Assist in reviewing and, where applicable, creating and implementing standard operating procedures (SOPs) to ensure there are defined measures of control in line with ongoing business needs
- Assist with Health & Safety activities and, where required by the Operations management team, work with the building management team/landlord to ensure compliance with H&S regulations
- Assist the Operations Team Leader in reviewing sub-contractor performance, monitoring Service Level Agreement (SLAs) and feeding back via appropriate systems/reporting mechanisms
- Undertake general administrative duties
- Adhere to established administrative processes, recognising and developing areas for improvement
- Undertake ad hoc duties, as required.
Essential Skills:
- Excellent customer services skills, with a proven background in facilities services or front of house services
- Experience working with internal and external stakeholders at all levels including senior management
- Excellent administrative skills
- Excellent working knowledge, application and experience of Microsoft 365
- Positive, can-do attitude, to deliver high levels of service
- Experience carrying out or supporting Health & Safety audits/inspections
- Excellent interpersonal and communication skills
- Strong problem-solving skills with ability to work autonomously and with a flair for continuous improvement
- Proven experience of working under pressure and to tight timelines
- Proven ability to prioritise own workload
- Flexibility in working hours to meet business needs
- An appetite for self-development and improvement
If you would like to hear more about this opportunity please get in touch.
