Implementation Manager

4 weeks ago

United Kingdom Ometria Full time

Overview


We are looking for an Implementation Manager to become an integral part of our Professional Services team, project managing new and existing technical client projects to deliver an exceptional Ometria experience.


Who are we?


Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey.


Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more.


Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora.


We have a team of over 120 Ometrians based in North America and Europe. We have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others.


What will you be doing?


Joining a growing Professional Services department, you will be responsible for coordinating the technical onboarding of our platform, as well as managing existing client projects.


Our projects team is very hands-on and you will get involved with the technical side of integration projects, including debugging data flows and API integrations, so this is a great opportunity for you to build on your technical knowledge.


Day to day you will prepare and present detailed project and integration plans with timelines and deliverables to clients, and ensure that internal teams are aligned on the plan. You will be the main point of contact at Ometria, guiding them through their responsibilities in the process as well as coordinating internal teams; liaising with Support, Customer Success, Sales and Engineering.


What kind of people do well in this role?


  • Experienced - You have experience managing multiple technical projects
  • Technical Knowledge of - API integration with REST API and experience of Postman, Javascript tagging, database concepts and data design, debugging data flows
  • Excellent communicator - You have exceptional writing skills and can communicate technical information in a clear, concise way to a variety of stakeholders - from CMOs to Developers. You know how to make clients happy and go out of your way to do so.
  • Incredibly organised - You are able to juggle multiple tasks at the same time, and can both prepare and execute very detailed project plans.
  • Data-driven - You’re comfortable working with big data sets and are able to manipulate these to pull interesting insights using tools such as Excel/Google Sheets


Why join Ometria?


One of our values is “It's awesome to be here”, here are some of the reasons we love working here:


  • Team of amazing people - We are committed to hiring the right people and maintaining our culture as we grow
  • Making sure you’ll have an impact - We’re solving interesting challenges and you’ll have a say in how we solve them
  • Supporting learning and development - We’re in this together and want you to become the best and feel supported as you do so. We want all Ometrians to be able to continually learn and grow in their roles, with our development fund we make sure the team has the tools they need to excel.
  • Going above and beyond to help each other - We’re all part of the bigger picture. We love helping each other to thrive and celebrate success together.


The amazing people of Ometria are the core of our business. We believe in making it awesome to be here for all Ometrians and place a continued focus on making Ometria an inclusive, respectful and diverse environment.


We're an equal opportunity employer and all applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

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