Implementation Manager
2 weeks ago
ContractWorks is looking for a highly organized self-starter to join our Santa Barbara based Customer Success team as an Implementation Manager.
The ContractWorks Implementation Manager will work directly with customers during the initial software onboarding, setup, and user training period. With our team-oriented approach, you will work with cross-functional team members to ensure we continue to provide immediate value to our customers, drive adoption, and differentiate ourselves as a business partner.
New Customer Implementation
Provide in-depth product demonstrations and training
Monitor and help increase product usage
Ongoing account management and renewals tracking
Collaborate with sales team to help educate prospective clients
Work with engineering around technical account setup
ContractWorks provides Software as a Service (SaaS) solutions that are used by companies looking to securely store, track, report on, and sign corporate documents and contracts. Our easy to use intuitive interface provides our customers the ability to track key dates and milestones, while optimizing their contract workflow and execution process.
Previous roles in a customer-facing environment, ie support, implementation or customer success
Highly organized, and comfortable creating own to-do list and managing schedule to align with company priorities, highly efficient in remote work environment
Interested in forging strong relationships with customers and driving the retention efforts of the business
Compensation will include a competitive salary, bonus based on team performance, insurance package (including health, life, dental and vision), access to a 401k plan, and a fun and comfortable work environment. The SecureDocs team works hard but encourages a positive work/life balance, and flexibility for the modern work environment. Unique opportunity to join a quickly growing, multi-product SaaS company where customer implementation and success are at the backbone of growth.
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