Technical Support Specialist

2 months ago


York, United Kingdom Hays Full time

2ND LINE / ITIL / SERVICE DESK / M365 / VMWARE / ITSM TOOL / TROUBLESHOOTING


TECHNICAL SUPPORT ANALYST

UP TO £25,000 + BENEFITS

HYBRID WORKING

OFFICE HQ - Near YORK


Your new role

An Award Winning Organisation who have several "Best Places to Work" accreditations are seeking to add a further 2nd Line Technical Support Analyst to their current team. The company is incredibly proactive about Training and Developing their staff & encourage them to move within the Business - this vacancy has come about due to an internal Promotion. This role would suit someone from a similar Service Desk role and someone who has the desire and ambition to learn, has exceptional problem-solving abilities and can provide outstanding customer service.


What you'll need to succeed

The role requires the following to be delivered on a day-to-day basis:

- Respond to Technical issues - via Phone / email / Deskside

- Troubleshoot skills and resolve issues promptly for customers

- Ability to record detailed documentation of support issues and resolutions.

- Previous experience of an ITSM Tool to log, track and manage tickets.

- ITIL knowledge and understanding

- Knowledge of key vendor products such as VMWare, Microsoft Suite - M365

- Can do attitude and be proactive

- MSP experience would be an advantage.


What you'll get in return

The role offers a Salary of up to £25,000 - the Team works on a 1 in 3 week rota system - with One Week in the Office and two from Home (further details on request). Additional Benefits and support include; 25 Days Holiday + BH's, Pension, a Personal Development Plan with 12 days of specific, tailored Training.



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