Customer Success Advisor
1 month ago
About Corndel:nCorndel is a unique, multi award-winning UK management and technology training provider thatnfocuses on delivering the highest quality programmes throughout an employee’s career. We partner with some of the UK’s largest and most exciting businesses to help drive organisational and personal performance through transformational learning.nOur vision is to shape a world where everyone is empowered to be their professional best. We are one of the fastest growing companies in the UK and provide a great platform for proactive and motivated individuals to take the next exciting step in their career. You will be joining an organisation with a fun, entrepreneurial and supportive environment, providing fulfilling work and an open, informal culture.nThe role:nAs our Customer Success Advisor, you will support our account management team to ensure all learners and customers have a seamless and efficient onboarding experience. This customer-focused role requires exceptional organisational skills, stakeholder management, excellent communication skills and the ability to adapt in a fast-paced environment. As a key point of contact for our onboarding learners and clients you will be required to provide timely and accurate responses to enquiries and follow processes.nResponsibilities include:n1. Supporting Individuals (Learners) to join our programmes:nBe the main point of contact on behalf of the Account Management Team for anynonboarding queries this includes calling or emailing our prospective learners tondiscuss the status of their enrolmentnResponding to queries from learners regarding the programmenProvide programme guidance to those who need itnUpdating the Account Management team regarding progress of their cohortsnProviding information to learners about programme optionsnWorking closely with our Enrolment, Compliance and Claims team to ensure allnlearners are fully enrolled ahead of our launch events
2. Supporting our Customers (the Learner’s employer) with administrative dutiesnPreparing contracts for signing and storing them correctlynOffering support to our customers regarding their Digital Apprenticeship ServicenaccountnCollecting and updating customer information on our CRM (HubSpot)
3. Supporting the Account Management teamnScheduling and coordinating our Open CohortsnWorking with the product leads to arrange briefing sessionsnManaging the student list for open cohorts and sharing with our Enrolment andncompliance team.
About You:nYou’re an enthusiastic self-starter – keen to help transform the way organisations developntheir peoplenYou value inclusivity, being supportive and respectful of othersnYou are open to change and take a collaborative approach to challengesnYou strive for excellence and have high expectations of yourself and othersnYou operate with integrity, trust and professionalism and empower others to do so
Experience and Skills:
Essential:nYou will be dedicated to delivering excellent levels of customer service to delight our learnersnand employersnBe engaging and welcoming to build rapport quicklynHighly organised and able to multi-tasknEffective stakeholder management both within an organisation and externallynDetail oriented and thorough with your worknDesirable:nKnowledge or experience of the apprenticeship sectornB2B and B2C experience
Why join Corndel?nWe're committed to having a fully inclusive, welcoming and safe culture and always strivingnto improve.
We provide an environment that is truly flexible and supportive, somewhere you will have autonomy over your role.
We're a leader in our field, with quality and excellence at the heart of what we do.nAs part of our commitment to create an inclusive workplace where all colleagues can be their true selves, excel in their roles and progress in their careers, we recognise the importance of embracing the diversity in the working population and making Corndel a fully accessible employer.
As Corndel is a Disability Confident Employer, we make sure that a fair and proportionate number of disabled applicants who meet the minimum criteria for a job will be offered an interview. If you would like to be considered under this scheme, when submitting your application, please select the appropriate option to let us know that you have a disability. Please note this does not mean that all disabled people are entitled to an interview, in some recruitment situations such as peak times, we might need to limit the overall numbers of interviews we offer.
If you have a disability that might affect any stage of the recruitment process, please let us know about any help or reasonable adjustments you need before any interview or assessment.nWe’ll work with you to make sure any appropriate support is in place and make the application process a more positive experience.nCorndel is committed to safeguarding and safer recruitment practices, and will undertake pre-employment checks on the successful candidate, including Enhanced DBS Disclosure and a Barred List Check.
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