Current jobs related to Customer Success Manager - London Area - WUNDERTALENT

  • Head of Customer Success

    1 day ago

    London Area, United Kingdom Springboard Success Full time

    Head of Customer Successup to £50k +10% bonus permanent Hybrid Are you a dynamic leader with a passion for ensuring client success? We’re looking for an experienced Head of Customer Success to spearhead the next phase of growth for a fast-paced, innovative tech company in the meetings and events space. In this role, you’ll take ownership of client...

  • Customer Success Manager

    1 month ago

    London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Globally established, best-in-class solution, providing a social & email management platform.AI-powered to optimise everything the user does. It can even run campaigns completely autonomously.A recognised SaaS platform with a positive social and economic impact!The Opportunity:Reporting directly to the COO, you’ll be joining a small, but...

  • Customer Success Manager

    1 month ago

    London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Globally established, best-in-class solution, providing a social & email management platform.AI-powered to optimise everything the user does. It can even run campaigns completely autonomously.A recognised SaaS platform with a positive social and economic impact!The Opportunity:Reporting directly to the COO, you’ll be joining a small, but...

  • Customer Success Manager

    1 month ago

    London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: Globally established, best-in-class solution, providing a social & email management platform. AI-powered to optimise everything the user does. It can even run campaigns completely autonomously. A recognised SaaS platform with a positive social and economic impact! The Opportunity: Reporting directly to the COO, you’ll be joining a small,...

  • Customer Success Manager

    1 week ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £44,000 - £47,000

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for managing a book of circa 20 accounts, worth c.£Key Responsibilities:Adopting a strategic, high-touch...

  • Customer Success Manager

    1 week ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £44,000 - £47,000

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for managing a book of circa 20 accounts, worth c.£Key Responsibilities:Adopting a strategic, high-touch...

  • Customer Success Manager

    1 week ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses.Key ResponsibilitiesManage a book of circa 20 accounts worth c.£600k ARR, adopting a strategic, high-touch Customer Success approach.Co-ordinate customers' onboarding and...

  • Customer Success Manager

    1 week ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses.Key ResponsibilitiesManage a book of circa 20 accounts worth c.£600k ARR, adopting a strategic, high-touch Customer Success approach.Co-ordinate customers' onboarding and...

  • Head of Customer Success

    2 days ago

    London, United Kingdom Springboard Success Full time

    Head of Customer Successup to £50k +10% bonus permanent Hybrid Are you a dynamic leader with a passion for ensuring client success? We’re looking for an experienced Head of Customer Success to spearhead the next phase of growth for a fast-paced, innovative tech company in the meetings and events space. In this role, you’ll take ownership of client...

  • Head of Customer Success

    2 days ago

    London, United Kingdom Springboard Success Full time

    Head of Customer Successup to £50k +10% bonus permanent Hybrid Are you a dynamic leader with a passion for ensuring client success? We’re looking for an experienced Head of Customer Success to spearhead the next phase of growth for a fast-paced, innovative tech company in the meetings and events space. In this role, you’ll take ownership of client...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our team, you will be responsible for driving maximum client satisfaction and retention across a portfolio of 40+ client accounts.Key...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our team, you will be responsible for driving maximum client satisfaction and retention across a portfolio of 40+ client accounts.Key...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our Customer Success team, you will be responsible for driving client satisfaction and retention across a portfolio of mid-market and larger level...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our Customer Success team, you will be responsible for driving client satisfaction and retention across a portfolio of mid-market and larger level...

  • Customer Success Manager

    1 month ago

    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Globally established, best-in-class solution, providing a social & email management platform.AI-powered to optimise everything the user does. It can even run campaigns completely autonomously.A recognised SaaS platform with a positive social and economic impact!The Opportunity:Reporting directly to the COO, you’ll be joining a small, but...

  • Customer Success Manager

    1 month ago

    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Globally established, best-in-class solution, providing a social & email management platform.AI-powered to optimise everything the user does. It can even run campaigns completely autonomously.A recognised SaaS platform with a positive social and economic impact!The Opportunity:Reporting directly to the COO, you’ll be joining a small, but...

  • Customer Success Manager

    1 month ago

    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: Globally established, best-in-class solution, providing a social & email management platform. AI-powered to optimise everything the user does. It can even run campaigns completely autonomously. A recognised SaaS platform with a positive social and economic impact! The Opportunity: Reporting directly to the COO, you’ll be joining a small,...

  • Customer Success Manager

    1 month ago

    London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Globally established, best-in-class solution, providing a social & email management platform.AI-powered to optimise everything the user does. It can even run campaigns completely autonomously.A recognised SaaS platform with a positive social and economic impact!The Opportunity:Reporting directly to the COO, you’ll be joining a small, but...

  • Customer Success Manager

    1 month ago

    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: Globally established, best-in-class solution, providing a social & email management platform. AI-powered to optimise everything the user does. It can even run campaigns completely autonomously. A recognised SaaS platform with a positive social and economic impact! The Opportunity: Reporting directly to the COO, you’ll be joining a small,...

  • Bilingual Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Customer Success ManagerAt ACCS - ARES Customer Care Solutions GmbH, we're revolutionizing the industry with innovative solutions. Our mission is to empower SaaS companies to manage security compliance, security audits, and enterprise procurement security diligence with ease. We're a growing team based in New York, expanding our presence in the United...

Customer Success Manager

4 months ago

London Area, United Kingdom WUNDERTALENT Full time

Location: London (3 days in the office, 2 days remote)

Salary: £55k plus £5k bonus plus Equity


Role Overview: Our client which is a leading Ecommerce software powerhouse is seeking an Enterprise Customer Success Manager to partner with their clients in the UK, ensuring their long-term success. The role involves developing strong relationships with a portfolio of assigned clients, driving revenue growth through up-selling and cross-selling, and providing strategic insights. You will act as the lead contact for all client needs, liaising with cross-functional teams to ensure timely and successful delivery of our services.


Key Responsibilities:

  • Serve as the primary contact for clients, ensuring swift issue resolution.
  • Develop trusted advisor relationships with key accounts, especially C-level executives.
  • Drive revenue growth by expanding existing accounts through up-selling and cross-selling.
  • Identify opportunities for expansion and address potential red flags proactively.
  • Prepare and analyse periodic performance reports and QBRs.
  • Support clients' strategic, marketing, and operational decisions with data-driven insights.
  • Build and maintain strong, long-lasting client relationships.


Requirements:

  • Minimum of 2+ years in Account Management or Customer Success roles.
  • Experience in B2B environments, preferably in Ecommerce, Payments, or Logistics space.
  • Proven track record of managing multiple projects simultaneously.
  • Demonstrated success in generating revenue from existing accounts.
  • Strong analytical skills to present data and trends to clients.
  • Excellent verbal and written English communication skills - Essential
  • Ability to communicate and influence effectively at all organisational levels, including C-level.
  • Strong listening, negotiation, and presentation skills.
  • BA/BS degree or equivalent preferred.
  • Flexibility to work outside of standard hours when necessary due to global client locations.