VP of Customer Success

2 weeks ago


Camden Area, Greater London, United Kingdom Barrington James Full time

VP of Customer Success required to join a rapidly growing Quantum Computing company to drive the successful deployment of their quantum computing solutions and manage funded projects across multiple teams.


RESPONSIBILITIESnStrategise and Implement Delivery Solutions:

Develop and execute delivery strategies and project management methodologies to ensure the successful deployment of our quantum computing solutions and the completion of funded projects.nCollaborate with the executive team to create and implement strategies that align with the company's goals and growth objectives.nManage client relationships from pre- to post-delivery in collaboration with Sales and the Commercial team.

Develop and maintain strong relationships with clients, ensuring their needs and expectations are met to foster long-term partnerships.nOversee all Service Level Management activities, including regular Service Delivery reviews to assess performance against agreed service levels, and implement remedial or preventative actions as needed.nProactively identify risks and develop mitigation strategies to minimise their impact on project timelines and deliverables.nDevelop and manage funded projects, including budgets, schedules, and resources, to ensure timely and cost-effective delivery.nWork effectively with cross-functional teams, including the hardware and commercial teams, to deliver solutions to customers and projects to funding agencies.nOversee the company's supply chain through vendor identification and onboarding, supplier management and optimisation, alternative source analysis, cost optimisation, and data-driven build versus buy analysis.


REQUIREMENTSnDemonstrated knowledge in delivering customer computing systems, with experience managing budgets, schedules, and resources.nUnderstanding of quantum computing concepts and the ability to communicate complex ideas to both technical and non-technical stakeholders, along with an awareness of industry trends and best practices.nExperience managing client relationships and fostering long-term partnerships.nProven experience in managing teams, with the ability to lead, mentor, and develop talent.nDemonstrated experience in strategic planning, financial management, and performance monitoring.nExcellent interpersonal, communication, and presentation skills, with the ability to build relationships and collaborate effectively with cross-functional teams, partners, and customers.nFamiliarity with project management software and tools such as Microsoft Project, JIRA, or similar, and methodologies such as Agile, Scrum, or PMI.nStrong time management skills with the ability to address urgent day-to-day tasks promptly while maintaining focus on longer-term projects.nWillingness to get hands on and get tasks completed when necessary.

BENEFITSnCompetitive market salarynHave the chance to work across multiple teams in a rapidly growing Quantum Computing companynStock optionsnLong term employee incentivesnWork with Talented Quantum Computing specialists from across the globenRelocation packagen30+ days holidaynClear development pathway

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