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Customer Success Manager

4 months ago

London Area, United Kingdom CHEQ Full time

CHEQ is the go-to-market team’s security suite, trusted by over 15,000 customers worldwide to protect their funnels, sites, and analytics from bots and fake users.


Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing to on-site conversion, data and analytics.


CHEQ is a global company with offices in Tel-Aviv, New York, Tokyo and London.


We are looking for an experienced Technical Account Manager or Client Success Manager who is driven, dedicated, and service-oriented with an eye for detail and the ability to nurture client relationships.


In this role, you will own a portfolio of clients, and apply your technical account management and analytics skills to guide our clients and maximize the value from CHEQ’s award-winning click fraud blocking solution. You will be a trusted advisor and the face of the company for our clients.


Responsibilities :


  • Proactively manage the success of a portfolio of assigned customers to deliver consistent value across the entire lifecycle, driving adoption and growth.
  • Manage the onboarding of new customers and translate the customer’s Desired Outcomes into an implementation plan that will provide value in a timely fashion
  • Be the product expert and trusted advisor that your customers can go to for guidance on maximizing value from CHEQ’s solutions.
  • Perform data-driven reviews and analysis on customer’s fraud activity and present findings and data insights
  • Resolve customer issues, alone and through collaboration with other teams; approach all situations with curiosity and creativity
  • Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews
  • Drive customer advocacy in the form of references, referrals, and case studies


Requirements:


  • 3+ years experience in a client facing role as a technical account manager, customer success manager or project manager
  • Analytical and problem-solving skills, with strong attention to detail.
  • Superior verbal, written communication, and presentation skills.
  • High proficiency in Microsoft Excel with extensive experience with data analysis and advanced use of formulas.
  • Experience with reporting and data visualization skills using BI tools. Basic knowledge and experience with SQL is required.
  • Knowledge and experience with Paid Search and Pay-Per- Click (PPC) advertising and relevant platforms, such as Google Ads (Adwords) and Google Analytics is an advantage.
  • Experience in the cybersecurity space is an advantage.
  • Technically adaptive, ability to learn new solutions, features/functionality, and communicate those in a value-added way to customers. Continuous learning mindset and detail-oriented approach
  • Strong organizational, managerial, and interpersonal skills to successfully communicate and negotiate with internal and external customers.
  • Proven track record of consistently exceeding objectives, self-motivated, and driven by results.
  • Bachelor's degree with a technological background - an advantage
  • Working days - Monday - Friday