Operations Communications Delivery Manager

1 month ago

Wakefield, United Kingdom City & Guilds Full time
About the role

This is a unique opening within the business which will report to the Senior Operations Manager within the centre operations arm of our awarding organisation operations function.

You will be responsible for the end-to-end operational (day-to-day) external communications to ensure effective implementation and delivery of key business processes into centres. You'll have a focus on exam support material improvements and developing training for internal and external stakeholders.

As part of your role, you will ensure that operational communications are planned in for implementation across key products (primarily focused on T Levels, Technicals and Ofqual Delivery of Results (VTQ Checkpoint through strong stakeholder management, efficient timeframes, planning and reporting.

Your responsibilities will include:

  • Planning and delivering communication related projects across operational teams.
  • Design and implementation of communication plans that align to existing product timelines.
  • Project management delivery of key customer facing generic documents and collateral such as welcome packs, checklists, and exam entry guidance documents, working across teams to ensure relevant stakeholders contribute to these key documents.
  • Centralising day-to-day customer comms and tracking management tools.
  • Requirements gathering, design and delivery of exam office training materials, business processes and support documentation to improve centre behaviour on exam management.
  • Line management of an Operational Delivery Coordinator
About you

The right candidate should be able to demonstrate and range of the following:

  • You must have demonstrable experience in writing customer facing communication and documentation.
  • Knowledge of or experience in working in a college / school exams office setting is highly desirable.
  • Proficient in design of clear, concise, and standardised communications.
  • Knowledge of mail-merge, DotDigital or similar as well as management of databases, MS List etc.
  • Experience in delivering slick presentations and/or training to large audiences.
  • Strong computer literacy including use of Microsoft Word, Excel, PowerPoint, Teams, SharePoint.
  • Ability to cut through jargon and complexity to present and explain information to customers simply.
Our story and mission

Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we're proud that everything we do is focused on achieving this purpose.

Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again - gaining new skills at every stage of life, regardless of where they start.

At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future.

We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.

Our rich experience means we're uniquely positioned to understand the future of work and learning. And, we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, elearning technologies, executive leadership development, technical training and consultancy.

What we offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You'll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.

We welcome a discussion about how this role could work flexibly for you. For example work pattern, hours or location.

Next steps and how to apply

If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.

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