Delivery Operations Manager

6 days ago

Wakefield, Wakefield, United Kingdom Amazon UK Services Ltd. Full time
About the Role

As an Area Manager with Amazon UK Services Ltd., you will play a critical role in ensuring the smooth operation of our delivery network. You will be responsible for leading a team of professionals who are dedicated to providing exceptional customer service and ensuring that our operations are safe, efficient, and of high quality.

Key Responsibilities
  • Lead a Team of Professionals: You will be responsible for leading a team of Area Managers who are responsible for overseeing the day-to-day operations of our delivery network.
  • Drive Operational Excellence: You will be responsible for driving operational excellence across our delivery network, including analyzing and implementing changes to improve quality and productivity.
  • Oversee Projects: You will be responsible for overseeing projects to streamline processes, optimize productivity, and increase the quality of service for customers within your area of responsibility.
  • Analyze Performance Data: You will be responsible for analyzing shift performance against relevant business objectives and putting in place actions to improve operational excellence.
  • Collaborate with Colleagues: You will be responsible for working collaboratively with management-level colleagues to standardize shift practices and ensure consistency across our delivery network.
A Day in the Life

You will work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You will also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks.

About the Team

Amazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

We are a people-focused and supportive team, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations. Meanwhile, our 'on the road' people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services.

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