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Service Delivery Manager
2 months ago
Interface Recruitment UK is seeking an experienced Service Delivery Manager to join our team in Leeds. As a key member of our IT Service Management team, you will be responsible for delivering high-quality IT services to our user community.
Key Responsibilities- Coordinate delivery teams to design and deliver new service introductions.
- Build personal relationships with key members of staff across the business.
- Monitor overall performance of services and identify areas for improvement.
- Collaborate with senior management on Risk and incident management processes.
- Communicate effectively across organizational boundaries.
- Manage 3rd party suppliers to ensure they fulfill their contractual obligations.
- Introduce monitoring and controls to accurately measure Service quality.
- Be accountable for the quality and performance of the Service.
- Lead resolver teams through effective incident management.
- Significant experience of leading and managing technical teams.
- Good verbal and written communication skills.
- Strong interpersonal skills to communicate effectively with stakeholders.
- Diverse technical background with an ability to understand incidents in business terms.
- Excellent influencing and persuasion skills.
- Good understanding of SLAs within incident management.
- Excellent analytical skills with attention to detail.
- Ability to chair meetings involving multi-technology and 3rd parties.
- Self-motivated.
- Ability to influence progress on incidents.
- Good working experience on MS Office tools.
- Knowledge of ITIL processes (especially Service Operation & Transition).
- Higher Education qualification in IT and/or Management.
We offer a competitive salary and benefits package, including a 10% bonus, gym on site, picnic area, and local world deli's for lunch. If you are a motivated and experienced Service Delivery Manager looking for a new challenge, please apply today.
