Current jobs related to Customer Service Advisor - Lutterworth - TVS SCS

  • Customer Service Advisor

    5 months ago

    Lutterworth, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Want to be a valued member of the team? We are looking for Experienced Customer Service Advisor for our client to join their hardworking & friendly team for my client based in Magna Park, Lutterworth** **_MUST DRIVE DUE TO LOCATION_** **Salary**: £10.50phr - £11.00phr **Hours of work**: Monday - Friday...

  • Customer Service Advisor

    4 months ago

    Lutterworth, United Kingdom GXO Logistics Full time

    Are you someone who is always willing to put the customer’s needs first? Do you excel in customer satisfaction? Are you ready to join a team that appreciates you and helps your career grow? We have got the job for you! Here at GXO, we are looking for a **Customer Service Advisor** to join our team at our BT site in Lutterworth. Managing a diverse...

  • Customer Service Advisor

    4 months ago

    Lutterworth, United Kingdom GXO Logistics Full time

    Are you someone who is always willing to put the customer’s needs first? Do you excel in customer satisfaction? Are you ready to join a team that appreciates you and helps your career grow? We have got the job for you! Here at GXO, we are looking for a **Customer Service Advisor** to join our team at our BT site in Lutterworth. Managing a diverse...

  • Customer Service Advisor

    1 month ago

    Lutterworth, United Kingdom CV-Library Full time

    Purpose: The role will be shift based, 7:30-19:30, Monday-Sunday with a 4 day on, 4 day off rota. To provide front-line “helpline” response for all types of request for customers of clients supported by the department and also: -Management of customer order pipelines -Management of customer returns pipelines -Supporting operations & Supply...

  • Customer Service Advisor

    4 weeks ago

    Lutterworth, United Kingdom TVS SCS Full time

    Purpose:The role will be shift based, 7:30-19:30, Monday-Sunday with a 4 day on, 4 day off rota.To provide front-line “helpline” response for all types of request for customers of clients supported by the department and also:-Management of customer order pipelines-Management of customer returns pipelines-Supporting operations & Supply chain teams with...

  • Parts Advisor

    5 months ago

    Lutterworth, United Kingdom ResourceBank Recruitment Full time

    **Parts Advisor** **38.5 hours Monday to Friday** **Lutterworth LE17 5QS** Providing exceptional service to customers you’ll be processing customer orders and contacting them to discuss any additional needs. You’ll be assisting colleagues and customers with: - technical specifications - parts suitability - sales enquiries - providing stock updates -...

  • Sales Advisor

    4 weeks ago

    Lutterworth, United Kingdom Resourcebank Recruitment LTD Full time

    Hours:38.5 hours Monday to FridayOur client is an internationally recognised distributor of Volvo Construction Equipment is seeking an experienced sales advisor to join their used parts team in Bruntingthorpe.The role:Providing exceptional service to customers youll be processing customer orders and contacting them to discuss any additional needs. Youll be...

  • Sales Advisor

    1 month ago

    Lutterworth, United Kingdom Resourcebank Recruitment LTD Full time

    Hours:38.5 hours Monday to FridayOur client is an internationally recognised distributor of Volvo Construction Equipment is seeking an experienced sales advisor to join their used parts team in Bruntingthorpe.The role:Providing exceptional service to customers youll be processing customer orders and contacting them to discuss any additional needs. Youll be...

  • Retrofit Technical Advisor

    2 weeks ago

    Lutterworth, United Kingdom CV-Library Full time

    Retrofit Technical Advisor Ref:BM428 This is a great opportunity to join the UK's leading energy consultancy who provide nationwide compliancy services to the built environment. They are on the lookout for a qualified Retrofit Technical Advisor to join their Retrofit team in their Lutterworth offices. Role responsibilities for a Retrofit Technical...

  • Customer Service Representative

    4 weeks ago

    Lutterworth, Leicestershire, United Kingdom Avantor Full time

    Job Title: Customer Service RepresentativeJob Summary:Avantor is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    2 weeks ago

    Lutterworth, Leicestershire, United Kingdom Avantor Full time

    The Opportunity:Avantor is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients. This is an exciting opportunity to work with a global leader in the life sciences industry and contribute to the success of...

  • Customer Service Representative

    3 weeks ago

    Lutterworth, Leicestershire, United Kingdom Avantor Full time

    Job Title: Customer Service RepresentativeJob Summary:Avantor is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key...

  • Customer Service Associate

    5 months ago

    Lutterworth, United Kingdom Avantor Full time

    Job Summary Avantor is looking for a dedicated Customer Service Representative The successful Customer Service Representative will be responsible for internal account management for our key customers, managing all customer service queries, advising customers on lead times and providing high level of customer service. The role will be a full-time, hybrid...

  • Retrofit Technical Advisor

    3 weeks ago

    Lutterworth, United Kingdom CV-Library Full time

    Retrofit Technical Advisor - Lutterworth CTJ58 £25,000 - £28,000 This is an opportunity for someone who has recently gained their Retrofit qualification to become part of a leading training and accreditation provider in the energy sector, recognized for its expertise in the rapidly growing Retrofit industry. Role Responsibilities: Provide...

  • Customer Service Technician

    1 month ago

    Lutterworth, Leicestershire, United Kingdom Finning International Full time

    Job SummaryWe are seeking a skilled Customer Service Engineer to join our team at Finning International. As a key member of our field service department, you will be responsible for providing exceptional customer service and technical support for our customers.Key ResponsibilitiesRespond to customer service requests and diagnose issues with Caterpillar...

  • Customer Service Technician

    1 month ago

    Lutterworth, Leicestershire, United Kingdom Finning International Full time

    Job SummaryWe are seeking a skilled Customer Service Engineer to join our team at Finning International. As a key member of our field service department, you will be responsible for providing exceptional customer service and technical support for our customers.Key ResponsibilitiesRespond to customer service requests and diagnose issues with Caterpillar...

  • Customer Service Representative

    1 week ago

    Lutterworth, Leicestershire, United Kingdom Avantor Full time

    The Opportunity:We are seeking a skilled Customer Service Representative to join our team at Avantor. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and resolve...

  • Customer Service Liaison

    3 days ago

    Lutterworth, Leicestershire, United Kingdom Marmion Full time

    We are seeking a highly presentable and professional individual with exceptional customer service skills to support our client's business as a Customer Service Assistant.The successful candidate will be responsible for providing a first-class customer experience, dealing with customer queries and day-to-day activities to ensure customers and suppliers...

  • Customer Service Liaison

    1 week ago

    Lutterworth, Leicestershire, United Kingdom Cox Automotive Full time

    Job SummaryThe Customer Hub at Cox Automotive is responsible for delivering exceptional customer service across our portfolio of products and services. As an Account Coordinator, you will play a crucial role in ensuring the delivery of contractual obligations, including achieving key performance indicators (KPIs), managing day-to-day processes, and reporting...

  • Customer Service Representative

    5 months ago

    Lutterworth, United Kingdom Britvic Soft Drinks Ltd Full time

    At Britvic we’re on a journey to become the most dynamic soft drinks company. As one of the UK’s leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle. We offer consumers a range of family favourite and global premium brands such as Robinsons, Tango, J20, R...

Customer Service Advisor

2 months ago

Lutterworth, United Kingdom TVS SCS Full time
Purpose:
To provide front-line “helpline” response for all types of request for customers of clients supported by the department and also:
- Management of customer order pipelines
- Management of customer returns pipelines
- Supporting operations & Supply chain teams with failed order resolution
This role will be shift based - 7:30-17:30 Monday-Sunday with a 4 days on, 4 days off rota
Main Duties & Responsibilities:
* Provide first line support to all customer queries received via phone and email around:
* Delivery / Returns issues
* Order management process
* Stock availability
* Urgent/critical requests
* Service recovery issues
* Ad hoc requests
* Case creation & ownership within Zendesk system to ensure all queries are managed through to completion in line with agreed SLA’s
* Root cause identification logged against the case in Zendesk
* Liaise with internal teams to ensure first time resolution
* Pro-active communication with the customer to ensure they are updated on case progression
* Customer level reporting as required
Knowledge, Skills, Qualifications and Experience:
- Microsoft Office
- PC Literate
- AS400
- Web based ordering systems
- Educated to at least GCSE level with Maths & English as a minimum (Essential)
- Customer service / case handling (essential)
- Field services knowledge (preferred)
- Supply chain / logistics background (preferred)
- Complex query handling (essential)
- Dealing with external parties / transporters (preferred)
- Experience of working in fats paced, high volume / short timescale environments
- Excellent communicator / listener
- Ability to own queries to resolution
- Ability to work under pressure
- Ability to work with minimal supervision
- Ability to deal with high work volumes
- Pro-active approach to query resolution
- Ability to work with and engage sideways and vertically within an organisation
- Customer first mind-set
- Continuous improvement mind-set
- Excellent telephone manner
In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.
Your package will include:
* Competitive Salary and pension scheme with life assurance
* 25 Days Holiday (plus 8 statutory Bank Holidays)
* Holiday buy-back scheme (5 additional days available)
* Employee Assistance Programme supporting wellness with immediate access to:
1. GP consultation and second opinions
2. Mental health support
3. Financial and Legal support
4. Wellbeing and healthy living support
* Employee referral scheme with financial reward
* Cycle to work scheme
* Professional Membership and Study Sponsorship
* Pass scheme (£100 to undertake training of your choice)
At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.
If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.
TVS have signed the Armed Forces covenant and are a forces friendly employer