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Customer Service Advisor

3 months ago

Bournemouth, United Kingdom National Express Group PLC Full time
We have a fantastic part time opportunity for a Customer Service Advisor to join our team at Bournemouth Coach Station.
The shifts for this onsite position in Bournemouth will be 22 hours , working both Saturday, Sunday and 1 weekday between the hours of 08:00 to 18:00.
As a Customer Service Advisor you will use your customer service experience to deliver exceptional service to our customers in line with our vision and values.
Successful applications will be invited to attend an onsite interview on either Monday 8th July or Wednesday 10th July.
What you'll do...
Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction
Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
Proactively look for opportunities to up-sell National Express services and products
Provide support and assistance to customers, colleagues and driver teams
Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role
Assist in the training and development of peers and promote DOH rules and maintain a safe working environment
Ensure established safe working processes are adhered to at all times
Promote a cohesive, empowered and engaged working environment
What you'll need...
English language skills
Experience of front-line customer service in a fast paced environment
Positive attitude to customer service and personal development
Ability to work in a team or independently on your own initiative
Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
The ability to work shift patterns including weekends and bank holidays to meet business demands.
What we offer in return for your hard work and commitment…
Free Coach travel for yourself
Complimentary coach travel for a Nominated Person 
50% discount for friends and family on full fares on our coach services
A free smart comfortable uniform
A company pension
Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
Private online GP service
Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
Endless opportunities for progression within the business
National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.
We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
Things to Note...
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment