Administration Officer

6 days ago

Southwark, United Kingdom Southwark Council Full time

The role

Are you passionate about delivering excellent customer service and making a difference in your community? If so, have we got the opportunity for you

We are seeking a dedicated and proactive Administrative Support Officer to join our ambitious Southwark Repairs team. In this role, you will be at the heart of our operations, providing essential administrative support, and playing a crucial part in ensuring that our housing repairs service runs smoothly and effectively.

Your Responsibilities:

  • Prepare, present, and distribute vital information swiftly to support our Engineering & Compliance staff and management.
  • Process payments, credit notes, and variations in adherence to policies to safeguard the Council's assets.
  • Ensure accurate performance monitoring systems are in place, compliant with financial regulations.
  • Collaborate with internal and external agencies for seamless service delivery.
  • Manage records of staffing, training, and operational data carefully, both manually and electronically.
  • Oversee and log reports of repairs, ensuring timely resolution or escalation of issues.
  • Uphold high customer focus standards by addressing public inquiries, correspondence, and complaints effectively.

About Southwark:
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark's residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities.  Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark's communities and the council's staff to tackle racism, injustice and inequality) underpins all that we do.

Recruitment timetable

Closing Date: 15/12/2024

Interview date: 07/01/2025

Guaranteed Interview Scheme:

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

* Members of the Armed Forces and veterans
* Are currently in care, or have previously been in care
* If you consider yourself to be disabled or if you have a long-term health condition

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme . We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.

Additional details

What We're Looking For:

We seek individuals with a customer-first approach who are committed to excellence and share our values of equality and diversity. The ideal candidate will possess:

  • A strong background or willingness to learn about housing repairs and service delivery.
  • Excellent communication skills, both verbal and written.
  • Strong organisational and problem-solving skills.
  • Experience using various IT systems and a keenness to embrace new technologies.
  • The ability to work independently and collaboratively within a team environment.

Benefits and more information:

In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.

Salary: Negotiable

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