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Resident Liaison Officer

3 months ago

Manchester, United Kingdom Fawkes & Reece (North) Full time
Resident Liaison Officer required
The Role - Resident Liaison Officer
I am working with a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Resident Liaison Officer to join them on a permanent basis to work on one of their sites in the Greater Manchester area. This could be working on Kitchens, Bathrooms, Solar PV, EWI, Windows & Doors etc.
The responsibilities of a Resident Liaison Officer:
As a Resident Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
Monitor customer complaints and resolve any potential issues
Monitor customer satisfaction
The successful candidate must be able to demonstrate a strong and stable career, ideally having worked as a Resident Liaison Officer previously for a Building Contractor.
You must also have a full driving licence along with your own transport
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed)
Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion