Customer Service Specialist

2 weeks ago

Gosport, United Kingdom V3 Recruitment Full time
Job description
V3 are currently recruiting a customer service specialist for a friendly team within our client, who are based in Gosport
Monday to Friday 37.5 hours a week
Permanent Role - £23,000 per annum
Overall Objectives:
To manage the day-to-day workload of customer accounts, including being the natural point of communication for all account matters. You will be responsible for processing customer's day to day orders whilst maintaining the day-to-day data of your customers accounts, to include;
Production of the monthly invoicing
Capturing SLA data
When active running feedback reports
System maintenance
Master data maintenance and customer contacts
In addition, you should demonstrate a proactively helpful attitude towards others within the office and the warehouse and when they need assistance be prepared to help in a willing and positive manner.
To take responsibility and ownership of your activities and a natural support to your line manager.
To ensure everything is running to your customers satisfaction and ensure we are exceeding their expectations. To ensure that you immediately escalate any customer service issues to your line manager and be proactive in the provision of excellent customer service at all times.
Core Skills:
Competent IT user experienced in using standard MS office tools and business applications including bespoke web-based customer ordering system (Pharmisa) and SAP.
Good verbal and written communication skills.
Key Tasks:
To be the first point of contact both via telephone and email for your customers.
To produce accurate and timely monthly invoicing and SLA data.
Run weekly on-line feedback reports and analyse the responses. The overall objective is to maintain and where appropriate improve field force perception of services.
To recognise when customer issues need to be escalated to your line manager and do so in a timely and informative way, ensuring you provide the appropriate level of detailed information and suggest improvements.
To ensure that you maintain an organised and well communicated work in progress' system both electronically and hard copy paperwork, in order that in your absence, matters can be delegated and managed in an organised manner.
To answer the telephone for both internal and external calls using the in- house style.
To receive and process customer orders in an accurate and timely manner.
To process customer requests regarding system maintenance including (collections/deliveries/POD's, rep changes new product codes, updating order dates, amending allowances, uploading images and data housekeeping).
Respond to all email enquiries in a professional and timely manner.
To respond to warehouse queries in a timely and professional manner.
To ensure that all data capture required for customer reporting is accurately logged and completed within daily/weekly/monthly time constraints.
To track orders and investigate any problem orders via the appropriate method.
To manage and escalate where appropriate any parcel force delivery issues via the helpdesk.
To ensure that all filing is carried out on a regular basis and archiving is carried out at least monthly.
Have a good knowledge of our systems (SAP, ISA Admin, Smartsheet, Parcel force, Word, Excel, E-mail, Scanner).
Ensure your working environment and equipment (PC, Telephone, Printer etc) are kept in good order.
To manage workload by prioritising and asking for help and support as and when necessary, within your team, Customer Service Supervisor and the department as a whole.
To be aware of your colleague's workloads and if you have available time, offer to help with their workload.
Reception and post cover for holidays and sickness.
Job Types: Full-time, Permanent
Pay: £23,000.00 per year
Benefits:
Company pension
Free parking
On-site parking
Schedule:
Monday to Friday
Work Location: In person

  • Customer Service Specialist

    3 weeks ago

    Gosport, United Kingdom V3 Recruitment Full time

    Job descriptionV3 are currently recruiting a customer service specialist for a friendly team within our client, who are based in GosportMonday to Friday 37.5 hours a weekPermanent Role - £23,000 per annumOverall Objectives:To manage the day-to-day workload of customer accounts, including being the natural point of communication for all account matters. You...

  • Customer Service Specialist

    3 weeks ago

    Gosport, United Kingdom V3 Recruitment Full time

    Job descriptionV3 are currently recruiting a customer service specialist for a friendly team within our client, who are based in GosportMonday to Friday 37.5 hours a weekPermanent Role - £23,000 per annumOverall Objectives:To manage the day-to-day workload of customer accounts, including being the natural point of communication for all account matters. You...

  • Customer Service Specialist

    4 weeks ago

    Gosport, United Kingdom V3 Recruitment Full time

    Job descriptionV3 are currently recruiting a customer service specialist for a friendly team within our client, who are based in GosportMonday to Friday 37.5 hours a weekPermanent Role - £23,000 per annumOverall Objectives:To manage the day-to-day workload of customer accounts, including being the natural point of communication for all account matters. You...

  • Customer Service Specialist

    4 weeks ago

    Gosport, United Kingdom V3 Recruitment Full time

    Job descriptionV3 are currently recruiting a customer service specialist for a friendly team within our client, who are based in GosportMonday to Friday 37.5 hours a weekPermanent Role - £23,000 per annumOverall Objectives:To manage the day-to-day workload of customer accounts, including being the natural point of communication for all account matters. You...

  • Customer Service Specialist

    4 weeks ago

    Gosport, United Kingdom V3 Recruitment Full time

    Job description V3 are currently recruiting a customer service specialist for a friendly team within our client, who are based in Gosport Monday to Friday 37.5 hours a week Permanent Role - £23,000 per annum Overall Objectives: To manage the day-to-day workload of customer accounts, including being the natural point of communication for all account...

  • Customer Service Specialist

    3 weeks ago

    Gosport, Hampshire, United Kingdom V3 Recruitment Full time €23,000

    Job description V3 are currently recruiting a customer service specialist for a friendly team within our client, who are based in Gosport Monday to Friday 37.5 hours a week Permanent Role - £23,000 per annum Overall Objectives: To manage the day-to-day workload of customer accounts, including being the natural point of communication for all account...

  • Customer Service Specialist

    3 weeks ago

    Gosport, Hampshire, United Kingdom V3 Recruitment Full time €23,000

    Job description V3 are currently recruiting a customer service specialist for a friendly team within our client, who are based in Gosport Monday to Friday 37.5 hours a week Permanent Role - £23,000 per annum Overall Objectives: To manage the day-to-day workload of customer accounts, including being the natural point of communication for all account...

  • Housing Allocations Specialist

    2 weeks ago

    Gosport, United Kingdom Service Care Solutions Full time

    Housing Allocations SpecialistService Care Solutions is currently seeking a committed Housing Allocations Specialist to enhance our team. This position is a full-time opportunity, offering a structured workweek with potential for flexible hours.Position Overview:The Housing Allocations Specialist will play a crucial role in supporting the Housing Allocations...

  • Customer Service Representative

    3 days ago

    Gosport, United Kingdom V3 Recruitment Full time

    Job DescriptionV3 Recruitment is seeking a highly skilled and experienced Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage customer accounts and provide timely and effective support to resolve...

  • Customer Service Representative

    3 days ago

    Gosport, United Kingdom V3 Recruitment Full time

    Job DescriptionV3 Recruitment is seeking a highly skilled and experienced Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage customer accounts and provide timely and effective support to resolve...

  • Customer Service Representative

    4 days ago

    Gosport, Hampshire, United Kingdom V3 Recruitment Full time

    Job Description:V3 Recruitment is currently seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our client's friendly team, you will be responsible for managing the day-to-day workload of customer accounts, including being the primary point of contact for all account matters.Key...

  • Customer Service Representative

    4 days ago

    Gosport, Hampshire, United Kingdom V3 Recruitment Full time

    Job Description:V3 Recruitment is currently seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our client's friendly team, you will be responsible for managing the day-to-day workload of customer accounts, including being the primary point of contact for all account matters.Key...

  • Customer Service Representative

    3 days ago

    Gosport, Hampshire, United Kingdom V3 Recruitment Full time

    Job Description**Job Summary**V3 Recruitment is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our client's friendly team, you will be responsible for managing the day-to-day workload of customer accounts.Key Responsibilities:Manage customer accounts and be the primary point of contact for all account...

  • Customer Service Representative

    3 days ago

    Gosport, Hampshire, United Kingdom V3 Recruitment Full time

    Job Description**Job Summary**V3 Recruitment is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our client's friendly team, you will be responsible for managing the day-to-day workload of customer accounts.Key Responsibilities:Manage customer accounts and be the primary point of contact for all account...

  • Customer Service Representative

    3 months ago

    Gosport, United Kingdom Fareham Car Hire Ltd Full time

    Overview: We are seeking a Customer Service Representative to join our team. If you are a skilled communicator with a passion for assisting customers, we want to hear from you. Will require person to check in/out of vehicles using a software device, recording mileage and fuel levels. **Duties**: - Provide information about products and services - Process...

  • Customer Service Representative

    2 weeks ago

    Gosport, Hampshire, United Kingdom Standard Aero Full time

    Job DescriptionJob Title: Customer Support RepresentativeJob Summary:We are seeking a highly skilled and experienced Customer Support Representative to join our team at Standard Aero. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and...

  • Customer Service Representative

    5 days ago

    Gosport, Hampshire, United Kingdom Survitec Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Survitec. As a key member of our Customer Services team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide advanced product and service information to customers, responding to complex...

  • Customer Service Representative

    6 days ago

    Gosport, Hampshire, United Kingdom Survitec Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Survitec. As a key member of our Customer Services team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide advanced product and service information to customers, responding to complex...

  • Customer Service Assistant

    3 months ago

    Gosport, United Kingdom Compass Group Full time

    We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a...

  • Customer Services Assistant

    3 months ago

    Gosport, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. You'll join a team that takes a real pride in what they do, takes pride in their food...