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Customer Service Representative
2 months ago
V3 Recruitment is seeking a highly skilled and experienced Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Manage customer accounts and provide timely and effective support to resolve customer inquiries and issues.
- Process customer orders and maintain accurate records of customer interactions.
- Produce monthly invoicing and SLA data, and analyze feedback reports to identify areas for improvement.
- Escalate customer service issues to the line manager and provide proactive support to ensure excellent customer service.
- Develop and maintain a thorough understanding of our systems, including SAP, ISA Admin, Smartsheet, and Parcel Force.
- Manage workload by prioritizing tasks and seeking support from the team and Customer Service Supervisor as needed.
- Provide reception and post cover for holidays and sickness.
- Competent IT user with experience in using standard MS office tools and business applications.
- Good verbal and written communication skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proactive and helpful attitude towards colleagues and customers.
- Company pension.
- Free parking.
