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Resident Liaison Officer

2 months ago

Hillingdon, United Kingdom CR3 Recruitment Full time
CR3 are currently representing a medium sized construction company who specialize in electrical and building works. We are seeking a RLO (Resident Liaison Officer) to work on a temp to perm or permanent basis in Hillingdon (West London).
Benefits:
* £30K-£35K Salary
* 8am – 4.30pm
* Pension Scheme
* 25 days holiday
* On site car provided + company fuel card
Duties of the RLO:
* To ensure that tasks are completed accurately and within agreed timescales.
* To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction
* Act as the main point of contact and deal with any problems/queries that the tenant may have
RLO requirements:
* UK driving license
* Social housing & local authority experience (preferred)
* Excel, word
* Ability to speak with tenants
* You’re able to demonstrate excellent organisational skills
* You’re able to work independently and in a team environment
* You’re detail orientated with the ability to get things right first time
* You’re able to follow clearly defined processes
* You’re process driven with continuous improvement mindset
* You’ve able to demonstrate excellent customer service skills