Telecare Support Officer

1 week ago


Hillingdon, United Kingdom Deekay Technical Full time

Telecare Support Officers X2 - Analogue to digital project

FT - 3 to 6 months contract

Shift: Monday to Sunday

Working hours: 36 hours per week

Hillingdon is recruiting 2 Telecare Support Officers to support the digital upgrade programme.

Hillingdon provides a Telecare service to over 7000 residents. The service uses Telecare (pendants and other technology) to enable our elderly and vulnerable residents to live independently and at home for longer, preventing the need for more intensive care and support services as well as reducing hospital admissions, for example, due to falls.
- Support Hillingdon call centre in the migration of analogue to digital TEC equipment
- Carrying out telephone surveys and responds to enquiries and follow through queries with appropriate course of action - Prioritise and log all call activities (call reason and call action) and update the Telecare call handling system (Jontek answerlink)
- Contact service user / carers by telephone and carry out telephone surveys and reviews and book an appointment for an installer to visit the person at home.
- Ensure follow up are completed effectively and timely.
- Update adult social care IT systems accurately and in a timely manner.
- Work flexibly at times to ensure that changing priorities are met
- Be the lead Customer Services for all query pertaining to the digital upgrade of the telecare equipment.
- Work closely with Hillingdon call centre and the provider of the call response service
- Work in partnership and close liaison with other health, social care and voluntary sector partners as required.

**Job Types**: Full-time, Temporary contract

**Salary**: £16.25 per hour

Expected hours: 36 per week

Day range:

- Monday to Friday

Shift:

- Day shift

**Experience**:

- telecare: 1 year (preferred)
- local authority: 1 year (preferred)

Work Location: In person



  • Hillingdon, United Kingdom Fox Morris Group Full time

    **Telecare Support Officer - London Borough of Hillingdon (Hybrid)** **3 - 6+ Month Ongoing Contract** **Working arrangements**: Monday to Sunday Working hours: 36 hours per week (Hybrid) **Essentials**: - You must have an understanding and interest in Telecare technology - Experience of call handling platform, ideally Answerlink platform (Jontek) Enjoy...


  • Hillingdon, United Kingdom Service Care Full time

    Provider Support Officer needed with London Borough of Hillingdon **Start** **Date**: - ASAP **Location** - Hillingdon **Duration** - Initially 3 months **Hours** **per** **week** - 36 hours per week **Salary** - £17.57 per hour *** **Description**: - Provider support officers are required to co-ordinate and provide administrative support to all...


  • Hillingdon, United Kingdom Service Care Full time

    Provider Support Officer needed with London Borough of HillingdonStart Date: ASAPLocation - HillingdonDuration - Initially 3 monthsHours per week - 36 hours per weekSalary - £17.57 per hour***Description: Provider support officers are required to coordinate and provide administrative support to all provider monitoring meetings including collation and...


  • Hillingdon, United Kingdom Protocol Education Full time

    School Attendance Support Officer Hillingdon Mainstream secondary school, KS3-5 Monday - Friday 8:00 am to 3:45 pm Objective: Contribute to enhancing academic success by fostering improved school attendance and punctuality. Key Responsibilities: Utilize school systems for attendance support, intervention, safeguarding, and well-being, as well as provide...


  • Hillingdon, United Kingdom Cromwood Housing Full time

    Cromwood Housing specialise in providing housing solutions to those in housing need. We do this through long established partnership working with Local Authorities, the Home Office, and property owners. We are looking for an experienced **Housing Support Officer** to manage blocks of flats in the London area. This involves undertaking all aspects of...


  • Hillingdon, United Kingdom Cromwood Housing Full time

    Cromwood Housing specialise in providing housing solutions to those in housing need. We do this through long established partnership working with Local Authorities, the Home Office, and property owners.We are looking for an experienced Housing Support Officer to manage blocks of flats in the London area. This involves undertaking all aspects of property...


  • Hillingdon, United Kingdom The Confederation, Hillingdon CIC Full time

    **About Us**: - The Confederation, Hillingdon CIC works with general practice and other healthcare providers in Hillingdon to deliver high quality clinical services to patients. Our aim is to improve care for patients by working collaboratively across primary care and our partners as part of the Integrated Care Partnership. - The Confederation team also...


  • Hillingdon, United Kingdom The Confederation, Hillingdon CIC Full time

    **About Us**: The Confederation, Hillingdon CIC works with general practice and other healthcare providers in Hillingdon to deliver high quality clinical services to patients. Our aim is to improve care for patients by working collaboratively across primary care and our partners as part of the Integrated Care Partnership. The Confederation team also work to...

  • Ecm Support Officer

    4 weeks ago


    Hillingdon, United Kingdom Fox Morris Group Full time

    HYBRID WORKING Fox Morris are working with London Borough of Hillingdon Council in relations to finding a ECM Support Officer to start work ASAP! **Responsibilities** - This role will primarily focus on delivering the social care service responsibilities for supplier relationship management and performance monitoring of providers delivering social care and...


  • Hillingdon, United Kingdom Protocol Education Full time

    **Attendance & Pastoral Support Officer** Hillingdon This is an exciting opportunity to join this highly successful, high performing 11-18 school. You will be joining the Inclusion and Pastoral Team and be the point of contact in the Pastoral /Attendance Office for students Years 7-13. Your role will be to promote and support improved attendance and help...


  • Hillingdon, United Kingdom Protocol Education Full time

    **Attendance & Pastoral Support Officer** Hillingdon September 2023 start date full time role This is an exciting opportunity to join this highly successful, high performing 11-18 school. You will be joining the Inclusion and Pastoral Team and be the point of contact in the Pastoral /Attendance Office for students Years 7-13. Your role will be to promote...


  • Hillingdon, United Kingdom Protocol Education Full time

    **Attendance & Pastoral Support Officer** Hillingdon September 2023 start date full time role This is an exciting opportunity to join this highly successful, high performing 11-18 school. You will be joining the Inclusion and Pastoral Team and be the point of contact in the Pastoral /Attendance Office for students Years 7-13. Your role will be to promote...

  • Foi Officer

    4 days ago


    Hillingdon, United Kingdom Venn Group Full time

    **New Opportunity - Freedom of Information Officer** Venn Group are supporting a large London based NHS Trust to recruit for a Freedom of Information Officer. The succssful post holder will support the Information Governance team in handling all incoming Freedom of Information requests into the Trust. Full details of the role are below: Position: FOI...

  • Housing Officer

    2 weeks ago


    Hillingdon, United Kingdom Synergy Health Recruitment Ltd Full time

    **Excellent opportunity for an experienced Housing Officer to join my Client's property management services** **As Housing Officer in your locality you will be responsible for managing tenancies across a property portfolio across HILLINGDON.** **You are required to be a car driver, If you do not wish to use your own vehicle for work purposes, the company...

  • Brokerage Officer

    3 days ago


    Hillingdon, United Kingdom ConnecMe2 Full time

    As a Brokerage Officer, you will provide a dedicated service to vulnerable children & young people purchasing effective care and education arrangements following an assessment **What does a Brokerage Officer do at the council?** Hillingdon Council have recently centralised the Brokerage and Direct payment model and function in order to develop and...

  • Housing Officer

    4 days ago


    Hillingdon, United Kingdom Cromwood Housing Full time

    Cromwood Housing specialise in providing housing solutions to those in housing need. We do this through long established partnership working with Local Authorities, the Home Office, and property owners. We are looking for an experienced **Housing Support Officer** to manage 6 blocks of flats in the West London area. This involves undertaking all aspects of...

  • Triage Officer

    1 week ago


    Hillingdon, United Kingdom Fox Morris Group Full time

    HYBRID WORKING Fox Morris are working with London Borough of Hillingdon Council in relations to finding a **Triage Officer** to start work ASAP! **Responsibilities** - To provide a critical role as the first point of contact for families and professionals who contact the service regarding early help and family support or to report safeguarding concerns...

  • Compliance Officer

    4 days ago


    Hillingdon, United Kingdom Damira Dental Studios Full time

    **Job Description: Regulatory Officer** **Would you like to join us as our Regulatory Officer in Damira Dental Studios?** Our expanding group has 28 Dental Practices and around 270 employees and 190 clinicians including dentists, specialists, hygienists, and therapists providing high quality patient care. Offering modern, well-equipped facilities, our...

  • Regulatory Officer

    2 weeks ago


    Hillingdon, United Kingdom Damira Dental Studios Full time

    **Job Description: Regulatory Officer** **Would you like to join us as our Regulatory Officer in Damira Dental Studios?** Our expanding group has 28 Dental Practices and around 270 employees and 190 clinicians including dentists, specialists, hygienists, and therapists providing high quality patient care. Offering modern, well-equipped facilities, our...

  • Probation Officer

    3 weeks ago


    Hillingdon, United Kingdom Liquid Personnel Full time

    An excellent opportunity has become available for experienced Probation Officers to join our client in Hillingdon, London. As a successful Probation officer, you will be working with service users in the community, court, and custody to help make communities safer. This role will include interacting with service users, prison service colleagues and the...