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Telecare Support Officer
1 week ago
Telecare Support Officers X2 - Analogue to digital project
FT - 3 to 6 months contract
Shift: Monday to Sunday
Working hours: 36 hours per week
Hillingdon is recruiting 2 Telecare Support Officers to support the digital upgrade programme.
Hillingdon provides a Telecare service to over 7000 residents. The service uses Telecare (pendants and other technology) to enable our elderly and vulnerable residents to live independently and at home for longer, preventing the need for more intensive care and support services as well as reducing hospital admissions, for example, due to falls.
- Support Hillingdon call centre in the migration of analogue to digital TEC equipment
- Carrying out telephone surveys and responds to enquiries and follow through queries with appropriate course of action - Prioritise and log all call activities (call reason and call action) and update the Telecare call handling system (Jontek answerlink)
- Contact service user / carers by telephone and carry out telephone surveys and reviews and book an appointment for an installer to visit the person at home.
- Ensure follow up are completed effectively and timely.
- Update adult social care IT systems accurately and in a timely manner.
- Work flexibly at times to ensure that changing priorities are met
- Be the lead Customer Services for all query pertaining to the digital upgrade of the telecare equipment.
- Work closely with Hillingdon call centre and the provider of the call response service
- Work in partnership and close liaison with other health, social care and voluntary sector partners as required.
**Job Types**: Full-time, Temporary contract
**Salary**: £16.25 per hour
Expected hours: 36 per week
Day range:
- Monday to Friday
Shift:
- Day shift
**Experience**:
- telecare: 1 year (preferred)
- local authority: 1 year (preferred)
Work Location: In person
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