Field Scheduling Specialist

3 months ago


Forest Hall, United Kingdom Verisure UK Full time
Field Scheduling Specialist (Workforce Management)
Newcastle, NE12 8BU
Full-time
Salary: Starting at £23,000 increasing to £25,000 with role progression plus performance-based bonus
Working hours: 37.5 hours per week, Monday to Friday
Shift pattern: 7.5 hour shifts between 8am to 7pm. One Saturday per month with Monday off in return.
Holidays: 29 days holidays (increases to 31 days after 12 months’ service) including bank holidays.
We have a new job opportunity open for Workforce Dispatchers to join our Field Operations department. The successful candidate will be key in ensuring our Field Engineers have a full and efficient agenda based on our customer’s needs.
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.
Job Description:
Ensure fulfilment of Field Service Engineer’s agendas with focus on immediate to short term
Rescheduling and re-assigning services based on planned and unplanned operational needs
Fulfilling campaigns in line with departmental requirements
Assist field team managers in management of their teams
Manage capacities and availability of agendas based on geographical requirements
Communication with the different departments to improve results
Communicate with Field Service Engineers in the event of unplanned activities threatening to cause scheduling problems
Inform customers of any changes to their planned service
Maintain monthly SLA’s
Keep up to date with latest system releases
Required Skills:
Critical thinking, planning and problem-solving skills.
A focus on customer services to ensure fulfilment in a time frame that suits the both the customers and business needs
Good communication skills in order to relate to other functional areas and people with greater expertise
Ability to take the initiative and set priorities.
Ability to manage different tasks at the same time.
Tech savvy and a quick learner
Experience using workforce management programs such as Oracle Field Service Cloud (previously TOA) highly preferable
Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:
Enjoy your birthday off as a special treat.
Satisfy your cravings at our onsite coffee shop and our canteen.
Stay active with discounted gym and health club memberships.
Access private healthcare and MediCash cash plan.
Unlock a world of freebies and discounts with PerkBox.
Earn rewards through our employee referral program.
Enhanced maternity and paternity scheme.
Enjoy discounts on our alarm systems.
Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure Career Opportunities
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.
Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Diversity & Inclusion
Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.
Ready to join our team
and make your dream job a reality? Apply today and we’ll get in touch
Be you. Be more. Be Verisure.
All employees must complete a DBS check, provided by Verisure to all successful candidates

  • Forest Hall, United Kingdom CV-Library Full time

    Field Scheduling Specialist (Workforce Management) Newcastle, NE12 8BU Full-time Salary: Starting at £23,000 increasing to £25,000 with role progression plus performance-based bonus Working hours: 37.5 hours per week, Monday to Friday Shift pattern: 7.5 hour shifts between 8am to 7pm. One Saturday per month with Monday off in...


  • Forest Hall, United Kingdom CV-Library Full time

    Technical Support Specialist Quorum Business Park, Longbenton - NE12 8BU Salary: £23,000 - £25,000 per annum + Performance based bonus Working hours: Full time, 37.5 hours per week, shift pattern between 9am – 8pm Monday-Sunday (5 days on 2 days off) Holidays: 21 days plus bank holidays increases to 23 days plus bank...


  • Forest Hall, North Tyneside, United Kingdom ODIN RECRUITMENT GROUP LIMITED Full time

    Job DescriptionWe are seeking an experienced Skilled Tradesperson to join our team as an Electrical Maintenance Specialist. The successful candidate will be responsible for maintaining and repairing electrical equipment and systems, detecting and diagnosing faults in machinery and equipment, and implementing effective solutions to minimize...


  • Forest Hall, North Tyneside, United Kingdom ODIN RECRUITMENT GROUP LIMITED Full time

    About the RoleOur leading food manufacturer is looking for a highly skilled Multidisciplinary Engineer to join our team. As an Electrical Maintenance Specialist, you will play a crucial role in ensuring the smooth operation of our production lines and contributing to our company's continued success.The ideal candidate will have a strong understanding of...

  • Executive Assistant

    2 weeks ago


    Forest Hall, United Kingdom CV-Library Full time

    Executive Assistant - 12 month FTC Location: Newcastle Upon Tyne, NE12 8BU Full Time, Maternity Cover Salary: £30,000pa Working Hours: 40hrs between Mon – Fri Holidays: 21 days plus bank holidays We have an excellent opportunity for an Executive Assistant to join our fast-paced Newcastle Team. This role is 12 month contract to cover...


  • Liss Forest, United Kingdom Churchill Living Ltd Full time

    Job DescriptionWe are looking for a self-motivated and personable Administrative Support Specialist to provide first-class customer service to our customers.The ideal candidate will have recent office-based experience, with a methodical approach to juggling tasks and workload. They will be able to use IT systems, database knowledge and MS Office...


  • Forest of Dean, United Kingdom Suntory Holdings Limited Full time

    This Site Planning Specialist position involves developing and implementing effective maintenance and project schedules for the engineering team. The ideal candidate will have strong organizational skills and the ability to work collaboratively with cross-functional teams.Main Accountabilities:Schedule Development: Create and maintain accurate and up-to-date...


  • Park Hall, United Kingdom One to One Personnel Full time

    **About the Role:**We are seeking an experienced Medical Devices Training Specialist to join our team based at The Robert Jones & Agnes Orthopaedic Hospital in Oswestry.About the Job:Job Summary: Deliver face-to-face and online training on the use of designated medical equipment to current and new clinical staff at all levels.Main Responsibilities: Identify...

  • Support Worker

    4 weeks ago


    Lostock Hall, United Kingdom Priory Group Full time

    Job OverviewPriory Group is a leading provider of specialist adult care services. Our mission is to provide the right support in the right home for individuals with learning disabilities, autism, and mental health conditions.Job Title: Bank Support WorkerLocation: The Bungalow, PrestonWe are seeking reliable, friendly, and caring support workers to join our...


  • Liss Forest, United Kingdom Churchill Estates Management Ltd Full time

    About the roleAs a Conveyancing Administration Specialist, you will join a small, dedicated team at Churchill Estates Management Ltd to provide exceptional administration services to support the buying, selling, and sub-letting of retirement apartments within our portfolio. Reporting to the Legal Administration Supervisor, you will be responsible for dealing...

  • Supply Teacher

    4 weeks ago


    Forest, United Kingdom Reeson Education Full time

    Supply Teacher | £140-£160 per day | Flexible Days | Waltham Forest, East London Are you a Supply Teacher looking for the flexibility to choose when and where you work? Reeson Education is thrilled to offer exciting opportunities for Supply Teachers to work across a range of fantastic schools in Waltham Forest. This role is perfect for qualified teachers...


  • Forest, United Kingdom Reeson Education Full time

    SEN Teaching Assistant | Flexible Work | £80-£100 Per Day | East London Reeson Education is seeking compassionate and adaptable SEN Teaching Assistants to work across schools in the borough of Waltham Forest, including areas such as Walthamstow, Leyton, Leytonstone, and Chingford. This flexible role involves supporting pupils with special educational...

  • Care Coordinator

    6 months ago


    Hall Green, United Kingdom careavenues ltd Full time

    Responsibilities: - Coordinate and schedule appointments for patients - Manage patient records and ensure accuracy and confidentiality - Communicate with healthcare providers, insurance companies, and other stakeholders to ensure seamless care coordination - Assist patients in navigating the healthcare system and accessing necessary resources - Provide...

  • Supply Teacher

    2 months ago


    Forest, United Kingdom CV-Library Full time

    Supply Teacher | £140-£160 per day | Flexible Days | Waltham Forest, East London Are you a Supply Teacher looking for the flexibility to choose when and where you work? Reeson Education is thrilled to offer exciting opportunities for Supply Teachers to work across a range of fantastic schools in Waltham Forest. This role is perfect for qualified...


  • Forest, United Kingdom CV-Library Full time

    SEN Teaching Assistant | Flexible Work | £80-£100 Per Day | East London Reeson Education is seeking compassionate and adaptable SEN Teaching Assistants to work across schools in the borough of Waltham Forest, including areas such as Walthamstow, Leyton, Leytonstone, and Chingford. This flexible role involves supporting pupils with special...


  • Hall Green, United Kingdom South and City College Birmingham Full time

    Content Production SpecialistThis role supports the college's digital and social media strategy, increasing web traffic and customer engagement with prospective students throughout their journey.A highly creative and enthusiastic individual is required to showcase the college's benefits to young people, adults, and employers.Main ResponsibilitiesTakes a...

  • Sen Teaching Assistant

    6 months ago


    Waltham Forest, United Kingdom Complete Classroom Services Full time

    **SEN Teaching Assistant **to start ASAP **SEN Teaching Assistant** based in Waltham Forest Working Hours: Mon - Fri (8:30am - 4:00pm) Pay Rate: £80-£100 /day **SEN Teaching Assistant** Are you a dedicated and compassionate individual with experience in supporting students with Severe Learning Difficulties (SLD) and Profound and Multiple Learning...


  • Northop Hall, United Kingdom Payman Club Full time

    **Job Title:** Food and Beverage Support Specialist**About the Role**We are seeking a highly motivated and customer-focused individual to join our team as a Food and Beverage Support Specialist. As a key member of our hospitality team, you will play a vital role in delivering exceptional customer experiences.The successful candidate will have excellent...


  • Midge Hall, United Kingdom GK Search Full time

    About the JobWe are seeking a highly skilled Mechanical Design Specialist to join our team at GK Search. The successful candidate will be responsible for designing and developing mechanical systems using SolidWorks.About the CompanyGK Search is a leading provider of specialist recruitment services to the manufacturing industry. We are dedicated to delivering...


  • Forest Row, United Kingdom Elite Hotels Full time

    Role OverviewWe are seeking a highly skilled Maintenance Specialist to join our team at Ashdown Park Hotel & Country Club in Forest Row, East Sussex.This is a varied and rewarding role that requires someone with a good level of physical fitness and the ability to work independently. The successful candidate will be responsible for carrying out a range of...