Technical Support Specialist

2 months ago

Forest Hall, United Kingdom CV-Library Full time

Technical Support Specialist

Quorum Business Park, Longbenton - NE12 8BU

Salary: £23,000 - £25,000 per annum + Performance based bonus

Working hours: Full time, 37.5 hours per week, shift pattern between 9am – 8pm Monday-Sunday (5 days on 2 days off)

Holidays: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years’ service

Are you a tech lover?. Do you have customer service experience?

We are looking for passionate and dedicated Technical Support Advisors to assist our Verisure colleagues in the field. This role will suit someone who is motivated and looking for an exciting new opportunity.

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

What You’ll Be Doing:

Providing Advanced Technical Support: You’ll diagnose and resolve complex technical issues related to our alarm security systems, Arlo cameras, and proprietary software. Support is delivered through phone, web chat, and email.

Delivering Outstanding Customer Service: You’ll offer top-notch support to our sales security consultants and field technicians, fostering strong, collaborative relationships with on-site colleagues.

Conducting Alarm Testing & Troubleshooting: You’ll carry out alarm system testing and troubleshoot product faults, ensuring optimal performance.

Incident Logging & Data Management: Accurately document all incidents and communications in our database. Keeping information up to date is crucial for identifying recurring faults and testing new solutions.

We’d Love to Hear from You If You Have:

Effective Multitasking Skills: You can juggle multiple tasks while maintaining high service standards and attention to detail.

Fast and Accurate Typing: You’re able to log key details, reasons, and solutions in real-time while engaging with customers.

Technical Savvy: You have a passion for both hardware and software, with the ability to quickly grasp and understand the functions of our bespoke security systems.

Excellent Communication and Problem-Solving Skills: You’re a clear communicator, both written and verbal, with a proactive and solutions-focused mindset.

Collaborative Spirit: You’re a team player who actively contributes ideas and expertise to help achieve our goals and deliver an exceptional customer experience.

Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

Enjoy your birthday off as a special treat.

Satisfy your cravings at our onsite coffee shop and our canteen.

Stay active with discounted gym and health club memberships.

Access private healthcare and MediCash cash plan.

Unlock a world of freebies and discounts with PerkBox.

Earn rewards through our employee referral program.

Enjoy discounts on our alarm systems.

Contribute to a greener lifestyle with the Cycle to Work Scheme.

Verisure Career Opportunities

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.

About Us

Verisure is Europe's fastest-growing monitored security company and continues to strengthen its presence internationally. More than 4 million families and businesses rely on our innovative technology to protect what matters most to them. We hold the number 1 position in all 10 of our top 10 markets, supported by 20,000+ passionate colleagues. We are people protecting people and we are building an engaged and high-performance Company to become #1. Our rapid expansion and ongoing success are expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan.

Diversity & Inclusion

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

Ready to join our team

and make your dream job a reality? Apply today and we’ll get in touch

Be you. Be more. Be Verisure.

All employees must complete a DBS check, provided by Verisure to all successful candidates

  • 2nd Line Support Engineer

    2 months ago

    Forest Hall, United Kingdom CV-Library Full time

    Managed Service Provider IT support would be preferred for this role! The Second Line Engineer embodies a role characterised by diversity and complexity, encompassing elements of 1st, 2nd, and 3rd Line support. This position fosters the development of a seasoned and reliable professional with exceptional teamwork skills, setting a prime example for...

  • 2nd Line Support Engineer

    2 months ago

    Forest Hall, United Kingdom Three Sixty Talent Full time

    Managed Service Provider IT support would be preferred for this role!The Second Line Engineer embodies a role characterised by diversity and complexity, encompassing elements of 1st, 2nd, and 3rd Line support. This position fosters the development of a seasoned and reliable professional with exceptional teamwork skills, setting a prime example for newcomers...

  • Technical Support

    4 weeks ago

    New Forest, Hampshire, United Kingdom Rise Technical Recruitment Full time €38,000 - €42,000

    Technical Support / CAD Engineer £38,000 to £42,000 + Product training + Enhanced Pension + Benefits Ringwood, Hampshire (Commutable from: Bournemouth, Salisbury, Poole, Southampton, Christchurch) Are you a Technical Engineer, looking to join a well-established local company, where you be fully involved and a wide range of daily activities and be...

  • Technical Support

    4 weeks ago

    New Forest, Hampshire, United Kingdom Rise Technical Recruitment Full time €38,000 - €42,000

    37,000 to £42,000 + Product training + Enhanced Pension + Benefits Are you a Product Manager, with a technical background, looking to join a well-established local company, where you be fully involved and a wide range of daily activities and be recognised as the go to expert? The company are a leading supplier of mechanical devices to a range of industries...

  • Technical Support Specialist

    4 weeks ago

    Leicester Forest East, United Kingdom Avantor Full time

    Job DescriptionThe Opportunity:Are you a skilled and customer-focused professional with a passion for technical excellence? Avantor is seeking a dynamic Field Service Engineer to ensure the optimal performance of laboratory equipment in the UK.Key Responsibilities:Travel throughout the UK to provide technical support and maintenance for laboratory...

  • Technical Equipment Specialist

    4 weeks ago

    Leicester Forest East, United Kingdom Avantor Full time

    The Opportunity:Are you a skilled and customer-focused professional with a passion for technical excellence? Avantor is seeking a dynamic Technical Equipment Specialist to join our team in the UK.Location: Manchester, Leeds, Sheffield, North England - travel UK-wide.As a Technical Equipment Specialist, you will be essential in ensuring the optimal...

  • It Service Desk Analyst

    1 week ago

    Forest Hall, United Kingdom CV-Library Full time

    Job title: Technical IT Service Desk Analyst Location: Newcastle upon Tyne Quorum Business Park NE12 8BU Contract length: 6 Months (Potential to Extend) Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for 2 x Technical IT Service Desk Analyst on behalf of a global company in the sustainable energy...

  • Electrical Maintenance Specialist

    4 weeks ago

    Forest Hall, North Tyneside, United Kingdom ODIN RECRUITMENT GROUP LIMITED Full time

    Job DescriptionWe are seeking a skilled Multi Skilled Electrical Engineer to support the Engineer Manager in reactive and planned maintenance and ensure high standards are met.The ideal candidate will be responsible for diagnosing faults, identifying problems on machinery, and performing maintenance and repair tasks to ensure the smooth operation of our...

  • Community Practitioner

    6 months ago

    Forest Hall, United Kingdom CNTW NHS Foundation Trust Full time

    As part of the Early Intervention To be responsible for the Assessment and Management of casework of service users who have substantial and complex needs. Provide specialist clinical advice to Service Users/Carers, staff, statutory agencies, 3rd sector partner agencies and the public. In collaboration with the Service User and Carer where appropriate,...

  • Paralegal Support Specialist

    4 weeks ago

    Dartington Hall, United Kingdom Wise Employment Full time

    A skilled Paralegal Support Specialist is required to assist a busy Team in Totnes. The successful candidate will be responsible for assisting with conveyancing tasks, working closely with the Team to ensure seamless case progression.Key responsibilities include:Providing administrative support to the TeamAssisting with document preparation and...

  • Educational Support Specialist

    2 weeks ago

    Forest Gate, Greater London, United Kingdom Horizon Teachers Full time

    Job Opportunity: Become an Educational Support Specialist at Horizon Teachers.As an Educational Support Specialist, you will be responsible for covering classes and supervising pupils when teaching staff are absent. This is a fantastic opportunity to work with a high-achieving, mixed secondary school in East London.What We Offer:• Earn up to £550 per...

  • Food Technology Teacher

    2 weeks ago

    Forest Hall, United Kingdom Education Network Newcastle Full time

    The Education Network is currently working in partnership with a school in Newcastle in search of a teacher of Food Technology. In addition, there is an opportunity for the successful candidate to be extended or appointed on school contract. Please note it is essential that the successful candidate must be able to deliver practical lessons required for an...

  • Support Worker

    4 weeks ago

    Lostock Hall, United Kingdom Priory Group Full time

    About the RoleWe are seeking a dedicated and compassionate Support Worker to join our team at Priory Group. As a Support Worker, you will play a vital role in providing specialist care and support to individuals with learning disabilities, autism, and mental health conditions.Key ResponsibilitiesProvide personal care and support to individuals in their daily...

  • Composite Boat Builder

    4 weeks ago

    New Forest, Hampshire, United Kingdom HSB Technical Full time €23

    Position: Composite Boatbuilder Job ID: 187/54 Location: Hythe Rate/Salary: £23P/Hour Type: contract HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping & Energy and Aerospace sectors. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas. The below job...

  • Composite Boat Builder

    4 weeks ago

    New Forest, Hampshire, United Kingdom HSB Technical Full time €17

    Position: Composite Boatbuilder Job ID: 187/152 Location: Hythe Rate/Salary: Up to £16.50p/Hour PAYE Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping & Energy and Aerospace sectors. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas. The...

  • Food Technology Teacher

    2 weeks ago

    Forest Hall, United Kingdom Education Network Newcastle Full time

    The Education Network is currently working in partnership with a school in Newcastle in search of a teacher of Food Technology. In addition, there is an opportunity for the successful candidate to be extended or appointed on school contract. Please note it is essential that the successful candidate must be able to deliver practical lessons required for an...

  • Food Technology Teacher

    2 weeks ago

    Forest Hall, United Kingdom CV-Library Full time

    The Education Network is currently working in partnership with a school in Newcastle in search of a teacher of Food Technology. In addition, there is an opportunity for the successful candidate to be extended or appointed on school contract. Please note it is essential that the successful candidate must be able to deliver practical lessons required for an...

  • Specialist Care Assistant

    3 days ago

    Lostock Hall, United Kingdom Priory Group Full time

    About the RoleWe are currently looking for a dedicated and caring individual to join our team as a Specialist Care Assistant in our Bank Support role.This is an exciting opportunity to work with individuals with learning disabilities, autism, and mental health conditions, providing support and care to enable them to reach their goals and live...

  • Composite Boatbuilder

    4 weeks ago

    New Forest, Hampshire, United Kingdom HSB Technical Full time €23

    Position: Composite Boatbuilder Job ID: 187/54 Location: Hythe Rate/Salary: £23P/Hour Type: contract HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping & Energy and Aerospace sectors. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas. The below job...

  • Composite Boatbuilder

    4 weeks ago

    New Forest, Hampshire, United Kingdom HSB Technical Full time €17

    Position: Composite Boatbuilder Job ID: 187/152 Location: Hythe Rate/Salary: Up to £16.50p/Hour PAYE Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping & Energy and Aerospace sectors. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas. The...