Field Scheduling Specialist

2 months ago


Forest Hall, United Kingdom CV-Library Full time

Field Scheduling Specialist (Workforce Management)

Newcastle, NE12 8BU

Full-time

Salary: Starting at £23,000 increasing to £25,000 with role progression plus performance-based bonus

Working hours: 37.5 hours per week, Monday to Friday

Shift pattern: 7.5 hour shifts between 8am to 7pm. One Saturday per month with Monday off in return.

Holidays: 29 days holidays (increases to 31 days after 12 months’ service) including bank holidays.

We have a new job opportunity open for Workforce Dispatchers to join our Field Operations department. The successful candidate will be key in ensuring our Field Engineers have a full and efficient agenda based on our customer’s needs.

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

Job Description:

Ensure fulfilment of Field Service Engineer’s agendas with focus on immediate to short term

Rescheduling and re-assigning services based on planned and unplanned operational needs

Fulfilling campaigns in line with departmental requirements

Assist field team managers in management of their teams

Manage capacities and availability of agendas based on geographical requirements

Communication with the different departments to improve results

Communicate with Field Service Engineers in the event of unplanned activities threatening to cause scheduling problems

Inform customers of any changes to their planned service

Maintain monthly SLA’s

Keep up to date with latest system releases

Required Skills:

Critical thinking, planning and problem-solving skills.

A focus on customer services to ensure fulfilment in a time frame that suits the both the customers and business needs

Good communication skills in order to relate to other functional areas and people with greater expertise

Ability to take the initiative and set priorities.

Ability to manage different tasks at the same time.

Tech savvy and a quick learner

Experience using workforce management programs such as Oracle Field Service Cloud (previously TOA) highly preferable

Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

Enjoy your birthday off as a special treat.

Satisfy your cravings at our onsite coffee shop and our canteen.

Stay active with discounted gym and health club memberships.

Access private healthcare and MediCash cash plan.

Unlock a world of freebies and discounts with PerkBox.

Earn rewards through our employee referral program.

Enhanced maternity and paternity scheme.

Enjoy discounts on our alarm systems.

Contribute to a greener lifestyle with the Cycle to Work Scheme.

Verisure Career Opportunities

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.

Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

Diversity & Inclusion

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

Ready to join our team

and make your dream job a reality? Apply today and we’ll get in touch

Be you. Be more. Be Verisure.

All employees must complete a DBS check, provided by Verisure to all successful candidates



  • Forest Hall, United Kingdom Verisure UK Full time

    Field Scheduling Specialist (Workforce Management)Newcastle, NE12 8BUFull-timeSalary: Starting at £23,000 increasing to £25,000 with role progression plus performance-based bonusWorking hours: 37.5 hours per week, Monday to FridayShift pattern: 7.5 hour shifts between 8am to 7pm. One Saturday per month with Monday off in return.Holidays: 29 days holidays...


  • Forest Hall, United Kingdom CV-Library Full time

    Technical Support Specialist Quorum Business Park, Longbenton - NE12 8BU Salary: £23,000 - £25,000 per annum + Performance based bonus Working hours: Full time, 37.5 hours per week, shift pattern between 9am – 8pm Monday-Sunday (5 days on 2 days off) Holidays: 21 days plus bank holidays increases to 23 days plus bank...


  • New Forest, United Kingdom Field Solutions Group Full time

    Design & Application Engineer This largely remote-based role will be working for one of UK's largest refrigeration service providers as a key regional design & application engineer, joining the contracting team to ensure client needs are satisfied and that the industry-leading technical knowledge and support are maintained. The job holder will be...


  • New Forest, United Kingdom Field Solutions Group Full time

    Design & Application EngineerThis largely remote-based role will be working for one of UK's largest refrigeration service providers as a key regional design & application engineer, joining the contracting team to ensure client needs are satisfied and that the industry-leading technical knowledge and support are maintained.PurposeThe job holder will be...


  • Hall, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 302651**Salary**: - £28,477- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer- HMPPS Band 4**Contract type**: - Permanent**Type of role**: - Industrial**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the...


  • New Forest, Hampshire, United Kingdom Sierra 57 Consult Ltd Full time

    Job Overview: We are currently recruiting an experienced Field Service Engineer on behalf of our client, a leading injection moulding machine manufacturer to join their established team. Company vehicle & tools * Profit related bonus scheme * Generous overtime rates * Private healthcare plan * Holiday buy back scheme * Death in service benefit As a...

  • Supply Teacher

    2 weeks ago


    Forest, United Kingdom Reeson Education Full time

    Supply Teacher | £140-£160 per day | Flexible Days | Waltham Forest, East LondonAre you a Supply Teacher looking for the flexibility to choose when and where you work? Reeson Education is thrilled to offer exciting opportunities for Supply Teachers to work across a range of fantastic schools in Waltham Forest. This role is perfect for qualified teachers...

  • Supply Teacher

    2 weeks ago


    Forest, United Kingdom CV-Library Full time

    Supply Teacher | £140-£160 per day | Flexible Days | Waltham Forest, East London Are you a Supply Teacher looking for the flexibility to choose when and where you work? Reeson Education is thrilled to offer exciting opportunities for Supply Teachers to work across a range of fantastic schools in Waltham Forest. This role is perfect for qualified...

  • Care Coordinator

    5 months ago


    Hall Green, United Kingdom careavenues ltd Full time

    Responsibilities: - Coordinate and schedule appointments for patients - Manage patient records and ensure accuracy and confidentiality - Communicate with healthcare providers, insurance companies, and other stakeholders to ensure seamless care coordination - Assist patients in navigating the healthcare system and accessing necessary resources - Provide...

  • Sen Teaching Assistant

    5 months ago


    Waltham Forest, United Kingdom Complete Classroom Services Full time

    **SEN Teaching Assistant **to start ASAP **SEN Teaching Assistant** based in Waltham Forest Working Hours: Mon - Fri (8:30am - 4:00pm) Pay Rate: £80-£100 /day **SEN Teaching Assistant** Are you a dedicated and compassionate individual with experience in supporting students with Severe Learning Difficulties (SLD) and Profound and Multiple Learning...


  • Sutton on the Forest, North Yorkshire, United Kingdom BRIDGE RECRUITMENT Full time

    Job DescriptionWe are seeking a skilled Maintenance Specialist to join our team at Bridge Recruitment.Key Responsibilities:Perform routine maintenance tasks to ensure the smooth operation of our facilitiesCarry out repairs and replacements of mechanical and electrical equipmentConduct regular inspections to identify potential issues and implement...

  • Short Breaks Officer

    5 months ago


    Waltham Forest, United Kingdom CRA GROUP LIMITED Full time

    3 months contract with A Local Authority_ **Job Summary**: - Support and supervise the delivery of financial transactions and resource allocation that enables stakeholders and customers to engage with and make informed use of the services. - Managing and maintaining relationships with service users and their families for Short Breaks, personal budget...

  • Dog Walker

    5 months ago


    Forest Hill, United Kingdom Mutts Be Love Full time

    Overview: We are seeking a reliable and passionate Dog Walker to join our team. As a Dog Walker, you will have the opportunity to work with a variety of dogs and provide them with exercise and companionship. This is a great opportunity for animal lovers who enjoy spending time outdoors and working with pets. **Duties**: - Walk dogs on a regular &...


  • Sutton on the Forest, North Yorkshire, United Kingdom Plowman Brothers Full time

    Job SummaryWe are seeking a skilled Automotive Coatings Specialist to join our team at Plowman Brothers Ltd. As a Commercial Vehicle Painter and Finisher, you will be responsible for delivering high-quality paint finishes on a variety of commercial vehicles.Key ResponsibilitiesApply paint coatings to commercial vehicles using a variety of techniques and...


  • New Forest District, United Kingdom Home Instead Full time

    Make a Positive Impact on Our Clients' LivesWe are seeking warm, empathetic individuals to join our team as Part Time Evening Care Support Specialists. As an Evening Care Assistant at Home Instead, you will provide companionship and support to our clients during the evening hours.Key Responsibilities:Engage with clients through pleasant conversations,...


  • Waltham Forest, United Kingdom UNIFORM EDUCATION Full time

    **Graduate Teaching Assistant - South East London** **Position**: Graduate Teaching Assistant **Location**: Waltham Forest **Salary**: Competitive **Contract**: Full-time Are you a recent graduate with a passion for education and a desire to make a positive impact in the lives of students? We are currently seeking dynamic and enthusiastic Graduate...


  • Waltham Forest, United Kingdom Urbaser Ltd Full time

    **Job description** **Key Responsibilities**:To carry out numerous gardening duties, requiring a minimum amount of Supervision. **Key Tasks**: - Soil cultivation, digging, forking, mulching, watering, raking, weeding, - Edging, pruning, bed preparation and planting. - Lawn maintenance and cultivation. - The use and maintenance of hand tools and basic...

  • Highways Supervisor

    6 months ago


    Bracknell Forest, United Kingdom Omni RMS Full time

    We are looking for a **Supervisor** to join our **Bracknell** team, undertaking highway activities such as: - Managing operatives carrying out schemes works for a variety of clients - Supervision of specialist subcontractors (Surfacing, TM, Drainage, Structures) - Ordering materials and plant for works - Out of hour call out supervision rota participation -...

  • Supply Teacher

    5 days ago


    Cann Hall, United Kingdom CV-Library Full time

    Supply Teacher | Flexible Work | £140-£160 Per Day | East London Reeson Education is seeking adaptable and enthusiastic Supply Teachers to join schools across the borough of Waltham Forest, including vibrant areas such as Walthamstow, Leyton, Leytonstone, and Chingford. This is an excellent opportunity to gain varied teaching experience while...

  • Assistant Headteacher

    2 months ago


    Hall Green, United Kingdom CV-Library Full time

    If you are an experienced Assistant Headteacher, who is either available from January 2025 or February 2025 and thinking of reaching out to discuss new job opportunities available now in Birmingham, West Midlands we would be keen to speak with you. We are a locally based, family run recruitment business specialising in Education. With over 13 years’...