Business Change Manager
4 weeks ago
ECOM is a world-leading soft commodity services group specialising in coffee, cocoa, and cotton. We employ more than a thousand agronomists and field staff worldwide, running innovative on-the-ground operations and sustainability programmes to help our customers and farming communities. Our global presence, unparalleled experience, and strong, trusted relationships allow us to create a valuable and profitable environment for our suppliers, customers, shareholders, and employees
Summary
Connect One ECOM is a global transformation project that is bringing together everything the Group does from a tech and data point of view. We will be delivering Connect OneECOM projects effectively and professionally (First Mile – traceability, CTRM, ERP, MS365, key processes and ways of working), to bring business benefits to our stakeholders across ECOM through the enhanced use of technology, analytics, reporting and improved business processes.
The BCM will work within a matrix management system with colleagues assigned to one or more projects, working in project delivery teams led by Project or Programme Managers for project work.
The Role
The role of the Business Change Manager is to deliver assigned projects within the Connect One ECOM programme to ensure that the impact of change initiatives across the projects are understood by all stakeholders, and that those impacted by the change are supported and prepared to adopt new ways of working.
They will ensure that changes to business processes, systems, technology are identified, mitigated and that future benefits and project progress is communicated and that changes to technology, ways of working, processes and governance are embedded and sustained in order to deliver the desired business outcomes.
At a project level, the Project Lead and/or Product Owner will direct them. Working within a set Change Management framework/methodology, key duties include:
- Conducting an as-is (assessment of current processes/ways of working/governance/technology), to be (identification of future processes/ways of working/technology needs) and gap analysis.
- Identifying what changes in processes, procedures and practices are needed to achieve the change and deliver the planned benefits
- Identifying and preparation of risk mitigation tactics
- Identification and management of anticipated resistance to change
- Development and delivery of actions for change management levers: assessment of as-is/to be, gap analysis, change management strategy per country, communications plan, sponsor/stakeholder roadmap, training plan, anchoring plan.
- Define, measure and report success metrics and monitor change processes
- Create/manage communications across the project, for the product/project owner, in line with the agreed communication plan, ensuring consistent and clear messages that maximise engagement and ownership in individual businesses.
- Design and deliver (in conjunction with external providers, technology and local business owners/change champions) user and super-user training
- Design and deliver change adoption program in country (change champions, local symbols/communications)
- Manage feedback loop of user experience in testing/training/deployment and anchoring to ensure the voice of the customer/our colleagues in heard, concerns addressed and milestones/improvement recognised.
Skills & Experience:
- 3-5 years change management experience delivering technology change with proven understanding of processes involved in introducing technology-related business changes to the business.
- Change management qualifications (Prosci/Agile/ADKAR/ACCMP/CCMP)
- Experience of working within a similar multi entity/global environment with developing countries – soft commodities would be an advantage but not essential.
- Experience using proven change methodology, reporting and change frameworks
- Advanced PowerPoint and presentation skills
- Excellent written and verbal communication skills; able to communicate with technical staff as well as business users and stakeholders at all levels
- Knowledge and experience of communications planning and delivery to support change initiatives, and able to clearly articulate messages to a wide variety of audiences
- Proven negotiation skills and interpersonal fluency, able to establish and maintain strong relationships and relate confidently to users at all levels
- Previous experience in working effectively as part of a matrix, globally distributed team
- Ability/willingness/passion to travel to origin countries (Mexico, Vietnam, India, Nigeria) where projects will be delivered
Desirable Skills:
- Experience with either CTRM, Traceability (CSR) or ERP global deployments.
- Proven ability to manage, plan and take responsibility for a range of tasks involving interaction with, and the co-operation of, business and IT people
- Risk management skills
- Spanish or/and French speaking
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