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Swedish Speaking Customer Service Team Leader

4 months ago

Watford, United Kingdom Think Specialist Recruitment Full time
We are looking for a Swedish Speaking Customer Service Team Leader to join a multi-award winning company at their Head Office in Watford.
This is a great opportunity for someone with previous Customer Service experience or senior experience to move into a business that offers fantastic training and progression opportunities.
The company offer fantastic benefits which include working from anywhere in the world for 4 weeks a year, 30 days of annual leave PLUS bank holidays, private healthcare and a generous annual bonus.
As a Senior Leader you will play an integral part within the team. Your position will include supporting the Customer Service team to achieve their KPIs, monitor call activity, assist with the training of new staff and resolve escalations.
Their modern, spacious offices are based near the Metropolitan line, and have free on-site parking, making it convenient for all commuters.
Working Hours: Monday - Friday - 07:00 - 15:00
Hybrid working (2 days in the Watford office and 3 days from home).
Please note, you must be fluent in Swedish to be considered for this role.
Main duties to include:
To motivate the team and be their first point of contact for any queries or escalations
Work with the team to achieve KPIs
Monitor call time and quality
Supporting customers with technical queries
Managing a shared inbox
Daily reporting and analysis
Support with the onboarding of new staff
Candidate requirements:
Fluent in Swedish and English
Experience within a customer service role
Full rights to work in the UK (we cannot provide sponsorship)
Warm, friendly, calm and professional telephone manner
Attention to detail
Able to commute to Watford
Please note, you must have rights to work in the UK to be shortlisted for the position.
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT