Customer Service Representative

1 day ago

Watford, Hertfordshire, United Kingdom Language Matters Full time

About the Role:

We are seeking a highly skilled and customer-focused Finnish or Swedish speaking Customer Service Representative to join our team at Language Matters. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and product support to our clients across the Finnish or Swedish-speaking market.

Your Key Responsibilities:

  • Provide timely and effective support to customers via various communication channels, including email and phone.
  • Develop and maintain in-depth knowledge of our products and services to provide accurate and helpful guidance to customers.
  • Work collaboratively with internal stakeholders to resolve customer issues and improve overall customer satisfaction.
  • Stay up-to-date with product knowledge and industry trends to provide expert advice to customers.

About You:

To succeed in this role, you will need to have a strong customer-focused approach, excellent communication skills, and the ability to work in a fast-paced environment. You will also need to be fluent in Finnish or Swedish and English, both written and spoken.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a leading medical technology company and gain valuable experience in the industry.
  • A dynamic and supportive team environment.

Requirements:

  • Fluency in Finnish or Swedish and English, both written and spoken.
  • Previous experience in a customer service or customer support role.
  • Excellent communication and problem-solving skills.

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