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Customer Service Representative

2 months ago

Watford, Hertfordshire, United Kingdom Sheridan Ward Recruitment Services Full time

Job Summary:

Sheridan Ward Recruitment Services is seeking a highly organized and detail-oriented Customer Service Representative to join their team. As a Customer Service Representative, you will be responsible for scheduling engineers and managing projects.

Key Responsibilities:

  • Scheduling: Schedule engineers on a CRM system to ensure efficient project management.
  • Request Management: Log and close off any requests in a timely manner.
  • Invoicing: Invoicing all chargeable calls to ensure accurate financial records.
  • Meetings: Attend meetings to discuss project progress and customer queries.
  • Customer Queries: Ensure customer queries are dealt with promptly and professionally.
  • Quotations: Create quotations in a timely manner to meet customer needs.

Benefits:

  • Onsite Parking: Enjoy the convenience of onsite parking.
  • Annual Leave: Receive annual leave which increases with service.
  • Team Events: Participate in team events to build relationships and have fun.
  • Working Environment: Work in an upbeat and vibrant working environment.