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Customer Service Representative

2 months ago

Watford, Hertfordshire, United Kingdom Think Specialist Recruitment Full time
Customer Service Advisor Opportunity

We are seeking a highly skilled and fluent Finnish or Swedish Customer Service Advisor to join our team at Think Specialist Recruitment. Our client is a multi-award winning company based in Watford, and we are looking for someone who can provide exceptional customer service to their clients.

About the Role

This is a fantastic opportunity for a customer-focused individual to work in a dynamic and supportive team environment. As a Customer Service Advisor, you will be responsible for responding to customer queries, diagnosing issues, and providing additional support to ensure customer satisfaction.

Key Responsibilities
  • Support customers with technical queries and provide solutions to resolve issues
  • Manage a shared inbox and respond to customer inquiries in a timely and professional manner
  • Run daily product reports and share insights with the senior leadership team
  • Organize item collections, returns, and send out replacements as needed
  • Develop product knowledge and share with customers to enhance their experience
  • Provide empathetic and professional customer service to ensure customer satisfaction
Requirements
  • Fluent in Finnish or Swedish and English
  • Experience in a customer service role, preferably in a similar industry
  • Full rights to work in the UK (we cannot provide sponsorship)
  • Warm, friendly, calm, and professional telephone manner
  • Attention to detail and ability to multitask
  • Able to commute to Watford
What We Offer

Our client offers a competitive salary and benefits package, including the opportunity to work from home for 3 days a week and enjoy a generous annual bonus. If you are a motivated and customer-focused individual looking for a new challenge, please apply today.