2nd line infrastructure support engineer

2 months ago

Chippenham, United Kingdom Peaple Talent Full time

Peaple Talent has exclusively partnered with a large technology service provider based in Chippenham who are currently looking to recruit a 2nd line infrastructure support engineer with 360 skills in an MSP and multiple client set-up who has a passion for technology and the desire to develop their own skillset.

From day one the role will involve existing intensive project work and will suit someone who is both ambitious and self-motivated in a fast paced environment. You will take ownership of escalated issues from the Service Desk and work closely alongside the Network Infrastructure team within MicrosoftTM Gold Projects. This is a client facing role where you need great commercial acumen and social skills.


This is a hybrid role with 2 days working from the office in Chippenham with some on-site visits to customers and clients would be required with this role.


Role and responsibilities

  • Provide 2nd Line customer facing and remote support structure.
  • Provide internal IT support when required.
  • Helpdesk and incident management.
  • PC and server configuration.
  • Firewall configuration and troubleshooting.
  • Daily system checks including backup monitoring and reporting.
  • Proactively and reactively deliver technical support to clients as required to meet the demands of our clients and SLAs.
  • Maintain and update internal client documentation and logging time and activities in a consistent and timely manner to allow client billing and business metric reporting. Contribute to documenting internal processes.
  • Be part of the OOH rota.
  • Ensure client satisfaction is always achieved and maintained.
  • Communicate diligently with customers: keeping them informed of incident progress, changes or agreed outages.
  • Escalate issues that cannot be completed or risk being completed within agreed service levels.
  • Remain up-to-date with current and future technologies emerging in the industry.
  • Assist in delivering complex projects.
  • Manage, plan and deliver non-complex projects.
  • Develop knowledge of the customer and how IT relates to their business strategy and goals.
  • Display further technical skills in WAN and LAN connectivity, routers, firewalls, security, Operating systems and solutions.
  • Create and assist in providing quotes for equipment and services to clients.


Minimum requirements

  • 3 years’ experience working with an MSP or ISP.
  • Windows Server– Working Knowledge of Active directory, Group Policies, DNS, DHCP troubleshooting and administration.

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