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Invoicing/Billing Manager
3 months ago
Principal Duties
* Manage and directly assist with the resolution all sales invoice queries from clients in a timely and professional manner.
* Investigate discrepancies and issues related to sales invoices, working closely with the operations, finance, customer service and sales support teams.
* Ensure all sales invoices raised by divisional operations team are accurate, complete, and compliant with company policy and HMRC regulatory requirements.
* Oversee and understand the functionality of clients' billing portals to ensure smooth processing and resolution of billing issues.
* Maintain detailed records of all invoice queries and resolutions, ensuring proper documentation for audit purposes.
* Communicate effectively with clients to clarify and resolve billing issues, providing exceptional customer service.
* Collaborate with the finance and operations teams to improve invoicing processes and reduce the occurrence of errors.
* Prepare and present regular reports on invoice query trends, resolutions, and outstanding issues to senior management.
* Assist in the development and implementation of training programs for divisional staff re invoicing procedures and best practices.
* Support the credit control and operations team with other related tasks as needed.
* Assist divisional operations with the management and analysis of work not yet invoiced (“accrued income”).
Person Specification.
* Strong understanding of customer invoicing processes and compliance with HMRC regulations.
* Experience and ability to oversee and understand clients' billing portals.
* Excellent problem solving skills and attention to detail.
* Proficient in Microsoft Excel.
* Excellent communication and interpersonal skills with internal and external stakeholders. Ability to handle challenging client interactions.
* Ability to work independently and as part of a team, managing multiple priorities in a fast-paced environment.
* Demonstrated ability to analyse data, identify trends, and provide actionable insights.
* High level of integrity and professionalism.
* Enjoy the challenge of query resolution and being able to demonstrate the achievement of positive results.
The role is to start ASAP