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Change Communications Manager

3 months ago

London Area, United Kingdom Morgan Philips Group Full time

Working as Change Communications Manager for a 10 month contract paying up to £50K based in London or Birmingham 3 days a week and working from home 2 days a week.


Responsibilities

  • Lead change programme communications that have a significant people impact in a clear and empathetic way.
  • Set strategic direction for internal change communications and work across the wider Senior Leadership Team on best practice, to drive employee engagement and affect behavioral change
  • Plan co-ordinate and lead the creation of outcome-based change communications plans for significant people change impact, ensuring that change management and behavioral change are at the forefront of our approach
  • Coordinate and maintain change content in the IC content calendar, so that all change appears joined-up and clearly links to the organisations’ narrative and objectives
  • Provide expert advice and professional oversight to all colleagues who create change content – advising them how to best achieve their desired outcomes.
  • Devise, lead and maintain the creation of ‘Change Toolkit’ for Senior Leaders and Project Leads to upskill them in change communications and to provide a framework and tools for them to communicate change well for smaller projects that IC is not involved in from an advisory capacity.
  • Responsible for ensuring employee listening and feedback is used throughout the change process to inform/change approach and make sure that feedback is dealt with quickly and that stakeholders are informed throughout – acting as an advocate for employees in the change process
  • Responsible for ensuring that our internal tone of voice is used in all change communications across all our challenges to ensure it is human, empathetic and has a clear line of sight to the change story.


Skills

  • Post graduate qualification in Change Management and/or and IOIC/CIPR qualification in Internal Communications
  • Experience of being an Internal Communications Leader who has Business Partner experience (preferably to Technology, Transformation or HR).
  • Success and evidence at designing, leading and implementing change communications plans that result in behavioural and organizational change for a hard to reach audience.
  • Experience of designing and implementing a ‘Change Toolkit’ to support leaders across the organization in leading small scale change for projects where the Internal Communications won’t be available to support in an advisory capacity.
  • Experience of leading, coordinating and managing large-scale people impact change communications e.g. restructures, redundancies, pensions, changes to T&Cs.
  • Experience of creating a compelling change story and associated communications plan across complex programmes with a high level of ambiguity.
  • Experience of leading change programmes with employer brand implications, including consulting with Unions/Employee Associations/Trade bodies.
  • Knowledge of coaching and advising C-Suite leaders in change to make sure they understand their role in change.
  • Understanding of the role Internal Communications and Change plays in employee engagement.

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