Tech Support Agent

4 weeks ago


Caerphilly, United Kingdom Creditsafe Full time

Based in Caerphilly with a global remote reach, our dedicated second-line tech support team is committed to enhancing the customer experience by resolving complex and challenging queries. Our skilled technical professionals excel at problem-solving and delivering high-quality solutions, ensuring seamless operations and satisfying unique customer requests.

This role aims to elevate the customer experience by ensuring customers use the correct products and experience smooth, effective implementations. The ideal candidate will have a strong foundation in development tools and coding languages like C# and JSON. Provide expert support to new and existing customers during product implementations.
Develop expertise in C# and JSON to address technical queries for internal and external users.
Collaborate with cross-functional teams to escalate complex issues and contribute to the development of new features that enhance user experience.
Strong interest in technology, with the ability to identify and troubleshoot issues in coding languages.
Ability to understand coding languages such as C# and JSON, with familiarity in API documentation and API integrations to handle complex technical issues. (please note this role does not require you to code, it needs you to help with customer queries and solve issues raised)
Basic project management skills to manage multiple customer tickets and tasks efficiently.


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