Technical Support Agent

1 month ago

Caerphilly, United Kingdom Creditsafe Full time

SOLUTION SUPPORT TEAM


Based in Caerphilly with a global remote reach, our dedicated second-line tech support team is committed to enhancing the customer experience by resolving complex and challenging queries. Our skilled technical professionals excel at problem-solving and delivering high-quality solutions, ensuring seamless operations and satisfying unique customer requests.


THE ROLE


This role aims to elevate the customer experience by ensuring customers use the correct products and experience smooth, effective implementations. The ideal candidate will have a strong foundation in development tools and coding languages like C# and JSON. You’ll work closely with customers and internal teams—including Product, Engineering, and Customer Success—to provide top-tier support, swiftly resolve technical issues, and proactively contribute to product and process improvements.


KEY DUTIES AND RESPONSIBILITIES


  • Provide expert support to new and existing customers during product implementations.
  • Identify and recommend suitable products for customers, ensuring optimal usage.
  • Manage and resolve customer tickets promptly, working toward speedy resolutions.
  • Utilise API documentation to troubleshoot and assess ticket issues effectively.
  • Develop expertise in C# and JSON to address technical queries for internal and external users.
  • Collaborate with cross-functional teams to escalate complex issues and contribute to the development of new features that enhance user experience.
  • Proactively analyse support trends to identify product improvements and address potential issues before they impact customers.
  • Stay current with Creditsafe products through active participation in product release programs.
  • Create and promote best practices, championing continuous improvement within the team.

Note: Additional responsibilities may be assigned by your line manager as required.


SKILLS AND QUALIFICATIONS


  • Previous experience in a customer-facing role with a strong customer-centric mindset.
  • Strong interest in technology, with the ability to identify and troubleshoot issues in coding languages.
  • Ability to understand coding languages such as C# and JSON, with familiarity in API documentation and API integrations to handle complex technical issues. (please note this role does not require you to code, it needs you to help with customer queries and solve issues raised)
  • Basic project management skills to manage multiple customer tickets and tasks efficiently.
  • Excellent communication and interpersonal skills, enabling collaboration with customers and colleagues at all levels.
  • Proactive problem-solver who takes initiative to resolve issues efficiently.
  • Technical proficiency with a solid understanding of internal systems and products.
  • Proven analytical and problem-solving abilities, with a commitment to improving customer experience.

  • Technical Support Agent

    3 weeks ago

    Caerphilly, United Kingdom Creditsafe Full time

    SOLUTION SUPPORT TEAMBased in Caerphilly with a global remote reach, our dedicated second-line tech support team is committed to enhancing the customer experience by resolving complex and challenging queries.Our skilled technical professionals excel at problem-solving and delivering high-quality solutions, ensuring seamless operations and satisfying unique...

  • Technical Support Agent

    2 months ago

    Caerphilly, United Kingdom Creditsafe Full time

    SOLUTION SUPPORT TEAMBased in Caerphilly with a global remote reach, our dedicated second-line tech support team is committed to enhancing the customer experience by resolving complex and challenging queries. Our skilled technical professionals excel at problem-solving and delivering high-quality solutions, ensuring seamless operations and satisfying unique...

  • Technical Support Agent

    2 months ago

    Caerphilly, United Kingdom Creditsafe Full time

    SOLUTION SUPPORT TEAMBased in Caerphilly with a global remote reach, our dedicated second-line tech support team is committed to enhancing the customer experience by resolving complex and challenging queries. Our skilled technical professionals excel at problem-solving and delivering high-quality solutions, ensuring seamless operations and satisfying unique...

  • Technical Support Agent

    2 months ago

    Caerphilly, United Kingdom Creditsafe Full time

    SOLUTION SUPPORT TEAMBased in Caerphilly with a global remote reach, our dedicated second-line tech support team is committed to enhancing the customer experience by resolving complex and challenging queries. Our skilled technical professionals excel at problem-solving and delivering high-quality solutions, ensuring seamless operations and satisfying unique...

  • Technical Support Agent

    1 month ago

    Caerphilly, United Kingdom Creditsafe Full time

    SOLUTION SUPPORT TEAM Based in Caerphilly with a global remote reach, our dedicated second-line tech support team is committed to enhancing the customer experience by resolving complex and challenging queries. Our skilled technical professionals excel at problem-solving and delivering high-quality solutions, ensuring seamless operations and satisfying...

  • Estate Agent

    6 months ago

    Caerphilly, United Kingdom Connells Group Full time

    **Job Description** Peter Alan **are looking for a highly motivated **individual** to join our team as a **Sales Negotiator **to complement our fantastic residential sales team at our flag ship branch of **Caerphilly.** **What’s in it for you as our Estate Agent**?** - Industry leading **training and development**: - Demonstrable **career** ladder -...

  • Estate Agent

    6 months ago

    Caerphilly, United Kingdom Peter Alan Full time

    Estate Agent Peter Alan are looking for a highly motivated individual to join our team as a Sales Negotiator to complement our fantastic residential sales team at our flag ship branch of Caerphilly. What’s in it for you as our Estate Agent ? Industry leading training and development Demonstrable career ladder Supportive and...

  • Tech Support Agent

    1 month ago

    Caerphilly, United Kingdom Creditsafe Full time

    Based in Caerphilly with a global remote reach, our dedicated second-line tech support team is committed to enhancing the customer experience by resolving complex and challenging queries. Our skilled technical professionals excel at problem-solving and delivering high-quality solutions, ensuring seamless operations and satisfying unique customer requests....

  • Tech Support Agent

    4 weeks ago

    Caerphilly, United Kingdom Creditsafe Full time

    Based in Caerphilly with a global remote reach, our dedicated second-line tech support team is committed to enhancing the customer experience by resolving complex and challenging queries. Our skilled technical professionals excel at problem-solving and delivering high-quality solutions, ensuring seamless operations and satisfying unique customer requests....

  • Technical Support Specialist

    3 weeks ago

    Caerphilly, Caerphilly, United Kingdom Creditsafe Full time

    Role OverviewCreditsafe is a leading provider of business credit information and risk management solutions. We are currently seeking a skilled Technical Support Specialist to join our second-line tech support team.The ideal candidate will have a strong foundation in development tools and coding languages like C# and JSON, providing expert support to new and...

  • Technical Support

    6 months ago

    Caerphilly, United Kingdom Nextbase Full time

    We are looking for an organised, detail-oriented individual to join our team as a Technical Support Ambassador. You'll be the first point of contact for our customers, delivering exceptional service by answering inquiries, solving problems, and providing product information to customers. Your mission is to treat each contact as an opportunity to brighten...

  • Technical Director

    2 days ago

    Caerphilly, United Kingdom Bennett & Game Recruitment Limited Full time

    Job OverviewThe role of Technical Manager at Bennett & Game Recruitment Limited involves overseeing all technical, quality, and hygiene-related factory issues. This includes ensuring adherence to technical standards, customer codes of practice, and food legislation.The successful candidate will be responsible for maintaining HACCP within the factory,...

  • Technical Manager

    4 weeks ago

    Caerphilly, United Kingdom Bennett And Game Recruitment Ltd Full time

    Technical Manager Job Overview Apply below after reading through all the details and supporting information regarding this job opportunity.My client within the FMCG manufacturing industry are currently looking for a Technical Manager who will be the go-to person for all technical, quality & hygiene related factory issues and will advise corrective actions...

  • Technical Manager

    2 months ago

    Caerphilly, United Kingdom CV-Library Full time

    Technical Manager Job Overview My client within the FMCG manufacturing industry are currently looking for a Technical Manager who will be the go-to person for all technical, quality & hygiene related factory issues and will advise corrective actions where possible, whilst reporting to the Head of Technical. They will ensure that all factory procedures are...

  • IT Technical Expert

    2 days ago

    Caerphilly, United Kingdom Identify Solutions Full time

    Company Overview">Identify Solutions is a company that values technical expertise and customer service excellence. We are seeking a highly skilled Senior IT Engineer to join our team.">Job Description">This role involves providing technical support and troubleshooting IT networks and infrastructure. As a Senior IT Engineer, you will be responsible for...

  • Technical Manager Role

    3 weeks ago

    Caerphilly, United Kingdom Bennett and Game Recruitment Full time

    Job Title: Technical Manager RoleBennett and Game Recruitment is seeking a skilled Technical Manager to oversee technical, quality, and hygiene matters in a FMCG manufacturing factory. The ideal candidate will report directly to the Head of Technical, ensuring adherence to technical standards, customer codes, and food legislation.This role involves:Assisting...

  • Technical Operations Manager

    2 days ago

    Caerphilly, United Kingdom Bennett & Game Recruitment Limited Full time

    **Job Overview:**Bennett & Game Recruitment Limited is seeking an experienced Technical Manager to join their FMCG manufacturing team. The successful candidate will be responsible for ensuring the technical integrity of products and processes within the factory.The ideal candidate will have a strong background in technical management, with experience working...

  • Technical Leadership Opportunity

    1 month ago

    caerphilly, United Kingdom Bennett and Game Recruitment LTD Full time

    Job Overview:Bennett and Game Recruitment LTD is seeking a seasoned Technical Manager to join their team. This individual will be responsible for ensuring technical standards, customer codes of practice, and food legislation are consistently adhered to.Key Responsibilities:Collaborate with the Head of Technical to implement and mentor staff on technical...

  • Technical Innovation Lead

    2 days ago

    Caerphilly, United Kingdom Identify Solutions Full time

    About Us">Identify Solutions is a company that values technical expertise and customer service excellence.">Job Summary">We are seeking an experienced Senior IT Engineer to join our team. As a Senior IT Engineer, you will be responsible for providing technical support and troubleshooting IT networks and infrastructure.">Key...

  • Technical Project Manager

    4 weeks ago

    Caerphilly, Caerphilly, United Kingdom IntaPeople: STEM Recruitment Full time

    Looking to work on NPI & innovative software projects from cradle to grave in a true Agile environment? We’re looking for an experienced Digital Project Manager to join a new PMO function as they continue to grow. About the company: They provide an end to end solution in one product which included software, UX/UI, Mobile App, Cloud, Firmware and...