Technical Support

5 months ago

Caerphilly, United Kingdom Nextbase Full time

We are looking for an organised, detail-oriented individual to join our team as a Technical Support Ambassador. You'll be the first point of contact for our customers, delivering exceptional service by answering inquiries, solving problems, and providing product information to customers. Your mission is to treat each contact as an opportunity to brighten someone’s day whilst leaving them with a feeling that their Nextbase product is an essential part of their life.

Technical Support Ambassador Role in the Adventure?
- Solve the Puzzle: Deliver clear, straightforward solutions, guiding our customers with ease and confidence.
- Be a Record Keeper: Keep track of the stories and solutions by maintaining accurate records in our CRM tools.
- Collaborate and Conquer: Work hand-in-hand with your team to smash targets and elevate customer happiness to new heights.

Are You Our Next Ambassador?
- Communicator Extraordinaire: You have the superpower of clear, compassionate communication.
- Cool Under Pressure: You keep your cool and stay focused, even when busy
- Tech-Savvy Sidekick: Whether it's CRM software or MS Office, you navigate with ease.
- Problem-Solver: You love a good challenge and approach problems with a can-do attitude.
- On the Tools: Using multiple different tools to delight our customers comes as second nature
- Eager Learner: You're not just looking for a job; you're on a quest for knowledge and growth.

Professional Skills Required
- A certificate or degree in technology, or a related field preferred.
- 1 year of experience of working in a customer focused environment preferred.
- Your relationship-building prowess and interpersonal skills are brilliant.
- Your communication is powerful and persuasive, capable of influencing customers and your colleagues
- Able to demonstrate a capability in problem solving, decision making in time sensitive situations.
- With a professional, positive approach, your “can-do” attitude, self motivation, and readiness to go beyond are what make you stand out.
- You are firm in the face of pressure, adapting your methods with grace and wisdom.
- Strong organizational skills and ability to prioritize/multi-task easily with limited supervision.

**Logistics**

We work to support our customers on a rota of: Monday - Friday 9am-7pm and Saturday: 10am to 6pm

Pay: £22,400.00-£24,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Transport links

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Caerphilly, CF83 3GG

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