Technical Support

6 months ago


Caerphilly, United Kingdom Nextbase Full time

We are looking for an organised, detail-oriented individual to join our team as a Technical Support Ambassador. You'll be the first point of contact for our customers, delivering exceptional service by answering inquiries, solving problems, and providing product information to customers. Your mission is to treat each contact as an opportunity to brighten someone’s day whilst leaving them with a feeling that their Nextbase product is an essential part of their life.

Technical Support Ambassador Role in the Adventure?
- Solve the Puzzle: Deliver clear, straightforward solutions, guiding our customers with ease and confidence.
- Be a Record Keeper: Keep track of the stories and solutions by maintaining accurate records in our CRM tools.
- Collaborate and Conquer: Work hand-in-hand with your team to smash targets and elevate customer happiness to new heights.

Are You Our Next Ambassador?
- Communicator Extraordinaire: You have the superpower of clear, compassionate communication.
- Cool Under Pressure: You keep your cool and stay focused, even when busy
- Tech-Savvy Sidekick: Whether it's CRM software or MS Office, you navigate with ease.
- Problem-Solver: You love a good challenge and approach problems with a can-do attitude.
- On the Tools: Using multiple different tools to delight our customers comes as second nature
- Eager Learner: You're not just looking for a job; you're on a quest for knowledge and growth.

Professional Skills Required
- A certificate or degree in technology, or a related field preferred.
- 1 year of experience of working in a customer focused environment preferred.
- Your relationship-building prowess and interpersonal skills are brilliant.
- Your communication is powerful and persuasive, capable of influencing customers and your colleagues
- Able to demonstrate a capability in problem solving, decision making in time sensitive situations.
- With a professional, positive approach, your “can-do” attitude, self motivation, and readiness to go beyond are what make you stand out.
- You are firm in the face of pressure, adapting your methods with grace and wisdom.
- Strong organizational skills and ability to prioritize/multi-task easily with limited supervision.

**Logistics**

We work to support our customers on a rota of: Monday - Friday 9am-7pm and Saturday: 10am to 6pm

Pay: £22,400.00-£24,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Transport links

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Caerphilly, CF83 3GG



  • Caerphilly, Caerphilly, United Kingdom Creditsafe Full time

    Role OverviewCreditsafe is a leading provider of business credit information and risk management solutions. We are currently seeking a skilled Technical Support Specialist to join our second-line tech support team.The ideal candidate will have a strong foundation in development tools and coding languages like C# and JSON, providing expert support to new and...


  • Caerphilly, United Kingdom Creditsafe Full time

    SOLUTION SUPPORT TEAMBased in Caerphilly with a global remote reach, our dedicated second-line tech support team is committed to enhancing the customer experience by resolving complex and challenging queries.Our skilled technical professionals excel at problem-solving and delivering high-quality solutions, ensuring seamless operations and satisfying unique...


  • Caerphilly, United Kingdom Creditsafe Full time

    SOLUTION SUPPORT TEAMBased in Caerphilly with a global remote reach, our dedicated second-line tech support team is committed to enhancing the customer experience by resolving complex and challenging queries. Our skilled technical professionals excel at problem-solving and delivering high-quality solutions, ensuring seamless operations and satisfying unique...


  • Caerphilly, United Kingdom Creditsafe Full time

    SOLUTION SUPPORT TEAM Based in Caerphilly with a global remote reach, our dedicated second-line tech support team is committed to enhancing the customer experience by resolving complex and challenging queries. Our skilled technical professionals excel at problem-solving and delivering high-quality solutions, ensuring seamless operations and satisfying...


  • Caerphilly, United Kingdom Creditsafe Full time

    SOLUTION SUPPORT TEAMBased in Caerphilly with a global remote reach, our dedicated second-line tech support team is committed to enhancing the customer experience by resolving complex and challenging queries. Our skilled technical professionals excel at problem-solving and delivering high-quality solutions, ensuring seamless operations and satisfying unique...


  • Caerphilly, United Kingdom Creditsafe Full time

    SOLUTION SUPPORT TEAMBased in Caerphilly with a global remote reach, our dedicated second-line tech support team is committed to enhancing the customer experience by resolving complex and challenging queries. Our skilled technical professionals excel at problem-solving and delivering high-quality solutions, ensuring seamless operations and satisfying unique...


  • Caerphilly, United Kingdom Creditsafe Full time

    SOLUTION SUPPORT TEAM Based in Caerphilly with a global remote reach, our dedicated second-line tech support team is committed to enhancing the customer experience by resolving complex and challenging queries. Our skilled technical professionals excel at problem-solving and delivering high-quality solutions, ensuring seamless operations and satisfying...

  • Technical Director

    23 hours ago


    Caerphilly, United Kingdom Bennett & Game Recruitment Limited Full time

    Job OverviewThe role of Technical Manager at Bennett & Game Recruitment Limited involves overseeing all technical, quality, and hygiene-related factory issues. This includes ensuring adherence to technical standards, customer codes of practice, and food legislation.The successful candidate will be responsible for maintaining HACCP within the factory,...

  • Technical Manager

    4 weeks ago


    Caerphilly, United Kingdom Bennett And Game Recruitment Ltd Full time

    Technical Manager Job Overview Apply below after reading through all the details and supporting information regarding this job opportunity.My client within the FMCG manufacturing industry are currently looking for a Technical Manager who will be the go-to person for all technical, quality & hygiene related factory issues and will advise corrective actions...


  • Caerphilly, Caerphilly, United Kingdom Bennett & Game Recruitment Limited Full time £43,000 - £46,000

    Technical Manager Job OverviewWe are seeking a skilled Technical Manager to join our team at Bennett & Game Recruitment Limited. As a key member of our organization, you will be responsible for providing technical support and guidance to our clients within the FMCG manufacturing industry.Key Responsibilities:To assist the Head of Technical in implementing...

  • Technical Manager

    2 months ago


    Caerphilly, United Kingdom CV-Library Full time

    Technical Manager Job Overview My client within the FMCG manufacturing industry are currently looking for a Technical Manager who will be the go-to person for all technical, quality & hygiene related factory issues and will advise corrective actions where possible, whilst reporting to the Head of Technical. They will ensure that all factory procedures are...

  • IT Technical Expert

    21 hours ago


    Caerphilly, United Kingdom Identify Solutions Full time

    Company Overview">Identify Solutions is a company that values technical expertise and customer service excellence. We are seeking a highly skilled Senior IT Engineer to join our team.">Job Description">This role involves providing technical support and troubleshooting IT networks and infrastructure. As a Senior IT Engineer, you will be responsible for...


  • Caerphilly, United Kingdom Bennett and Game Recruitment Full time

    Job Title: Technical Manager RoleBennett and Game Recruitment is seeking a skilled Technical Manager to oversee technical, quality, and hygiene matters in a FMCG manufacturing factory. The ideal candidate will report directly to the Head of Technical, ensuring adherence to technical standards, customer codes, and food legislation.This role involves:Assisting...


  • Caerphilly, United Kingdom Bennett & Game Recruitment Limited Full time

    **Job Overview:**Bennett & Game Recruitment Limited is seeking an experienced Technical Manager to join their FMCG manufacturing team. The successful candidate will be responsible for ensuring the technical integrity of products and processes within the factory.The ideal candidate will have a strong background in technical management, with experience working...


  • caerphilly, United Kingdom Bennett and Game Recruitment LTD Full time

    Job Overview:Bennett and Game Recruitment LTD is seeking a seasoned Technical Manager to join their team. This individual will be responsible for ensuring technical standards, customer codes of practice, and food legislation are consistently adhered to.Key Responsibilities:Collaborate with the Head of Technical to implement and mentor staff on technical...


  • Caerphilly, United Kingdom Identify Solutions Full time

    About Us">Identify Solutions is a company that values technical expertise and customer service excellence.">Job Summary">We are seeking an experienced Senior IT Engineer to join our team. As a Senior IT Engineer, you will be responsible for providing technical support and troubleshooting IT networks and infrastructure.">Key...


  • Caerphilly, Caerphilly, United Kingdom IntaPeople: STEM Recruitment Full time

    Looking to work on NPI & innovative software projects from cradle to grave in a true Agile environment? We’re looking for an experienced Digital Project Manager to join a new PMO function as they continue to grow. About the company: They provide an end to end solution in one product which included software, UX/UI, Mobile App, Cloud, Firmware and...


  • Caerphilly, Caerphilly, United Kingdom IntaPeople: STEM Recruitment Full time

    Looking to work on NPI & innovative software projects from cradle to grave in a true Agile environment? We’re looking for an experienced Digital Project Manager to join a new PMO function as they continue to grow. About the company: They provide an end to end solution in one product which included software, UX/UI, Mobile App, Cloud, Firmware and...


  • Caerphilly, United Kingdom Bennett and Game Recruitment Full time

    Technical Operations Management Position:We are looking for an experienced Technical Operations Manager to join our team at Bennett and Game Recruitment. This role offers an exciting opportunity to work in a FMCG manufacturing factory, overseeing technical, quality, and hygiene matters. As part of our team, you will be responsible for reporting directly to...


  • Caerphilly, United Kingdom Identify Solutions Full time

    About UsAt Identify Solutions, we value technical expertise and customer service excellence.Job SummaryWe are seeking a skilled Senior IT Engineer to join our team. As a key member of our infrastructure team, you will be responsible for installing/configuring software remotely, supporting client applications and software, configuring and troubleshooting...