Call Centre Agent
5 months ago
We are looking for passionate individuals to join our expanding company, if you see yourself developing in your career and have a love for helping customers then this could be the role for you.
**Company Overview**
We are a financial services provider working with many of the UK high street banks, credit card providers, retail and other lenders, we purchase consumer and business loans and are committed to providing a high-quality service to all our clients and customers by help them to pay off their loans. In fact, we are one of the leading names in our industry because we have the best people working for us
We are looking for passionate people to join us, who work closely with customers to help them make affordable and sustainable loan payments in a fair and ethical way. We are looking for people that love to work in teams and want to be part of helping our business provide the best service to our customers and clients. This is a fantastic opportunity to join a diverse and inclusive company that can help you develop your career, reward you for hard work and have fun whilst you do it.
**Job Role**
- In this role you will be supporting customers with the management and payment of their loans.
- You will be part of our dedicated team talking with our customers on the phone
- You will be advising them on how to make payments on their accounts and to support them in finding the best solutions around how to make their payments.
- You will be part of a team and will work hard to achieve yours and the department goals
- You will provide the best service to all the customers that you always speak with - ensuring they are treated fairly, they are listened to and every effort is made to reach the right solution for their circumstances.
- Accurately update our systems following each customer interaction using the systems in place.
**Experience**
We welcome applicants with customer service experience from industries such as Contact Centre, Retail or Hospitality backgrounds but we do not insist on prior experience as we give you adequate training when you join as well as ongoing training to help you in your role and to progress your career with us. We just ask that you have a passion for great customer service and have a passion to do a great job
**We would be looking for the following skills/qualifications**:
- Educated to GCSE level (or equivalent) grade C or above in Maths and English (desirable)
- Customer service experience (desirable)
- Experience in telephony, data entry and administrative management of customers (desirable)
- Good verbal and written communication skills to speak positively and clearly with customers and colleagues
- We use a few computer systems so being able to use multiple computer systems is key.
- Good numeracy skills to identify, set up, calculate the best payment plan for customers where relevant
- Experience in following procedures or policies
- Problem-solving skills to provide the best solution for the customer and the business
**Role Package**
Hours of Work: Full time permanent contract working 37.5 hours per week paid monthly and on a shift pattern, you will only be asked to work 1 in 4 Saturday’s (9am-2pm), when you work a Saturday, you will have the following Friday off.
We provide a range of benefits that are designed to support our employees across their health, finances, and lifestyle. Some of our benefits are listed below:
- Salary: £21,465.00 per annum
- 25 days holiday + bank holidays + a Birthday Day off (pro-rata for part-time)
- Discretionary annual performance bonus scheme
- Purchase additional holiday scheme of up to 5 days
- Pension Scheme - 8% total pension contributions
- Employee Assistance Programme for you and your family, including virtual GP service, counselling, get fit programmes and more
- Life assurance (4 x annual salary)
- Season Ticket Travel Loans
- Enhanced Maternity and adoption pay
- Voluntary employee benefits such as Health Plans, Gym Discounts, Restaurant Discounts, Will writing services
- Discounts and cashback on thousands of retailers
- Friendly, relaxed atmosphere with modern facilities
- Social events during the year, regularly fundraise for our chosen charities, and have recognition schemes in place that reward our employees for being great team members
-
Call Centre Agent
5 months ago
Caerphilly, United Kingdom Link Financial Outsourcing Full timeAre you passionate about helping people? Do you want to work in a company where you will have full support and training throughout your career? Do you want to come to work and enjoy your day? Then this opportunity could be perfect for you. **Company Overview** We are a financial services provider working with many of the UK high street banks, credit card...
-
Call Handler
5 months ago
Caerphilly, United Kingdom Tonyfelin Medical Centre Full timeTonyfelin Medical Centre is looking to recruit a part-time, Call Handler/Medical Receptionist to complement their existing team. Previous GP Surgery experience is welcome, but telephonist/reception experience is essential. A flexible approach to working hours is a must. **Job Role**: - Call Handling, including Book appointments and refer to all practice...
-
Call Centre Advisor
5 months ago
Caerphilly, United Kingdom Link Financial Outsourcing Full timeWe are a financial services provider working with many of the UK high street banks, credit card providers, retail and other lenders, we purchase consumer and business loans and are committed to providing a high-quality service to all our clients and customers by help them to pay off their loans. In fact, we are one of the leading names in our industry...
-
Medical Centre Administrator
4 weeks ago
Caerphilly, United Kingdom Dr Gareth Royal & Partners Full timeAbout the RoleWe are seeking a highly organized and efficient Receptionist/Administrator to join our team at Dr Gareth Royal & Partners. The successful candidate will be responsible for providing administrative support to our medical centre, ensuring the smooth day-to-day operation of the practice.Main ResponsibilitiesAnswering telephone calls and responding...
-
Front Desk Receptionist
1 week ago
Caerphilly, United Kingdom Caerphilly Station Chiropractic Centre Full timeJob Title: Clerical Assistant/Front Desk ReceptionistWe are seeking a highly organized and efficient Clerical Assistant/Front Desk Receptionist to join our team at Caerphilly Station Chiropractic Centre.As a Clerical Assistant/Front Desk Receptionist, you will be responsible for providing exceptional administrative support to our clinicians and patients....
-
Estate Agency Business Developer
3 weeks ago
Caerphilly, United Kingdom Spicerhaart Group Ltd. Full timeAs an Estate Agency Partner with Spicerhaart Group Ltd., you will have the opportunity to build and develop the Estate Agency profile in a designated core area. Your responsibilities will include making decisions on targeted marketing and canvassing, developing business contacts with local constituencies, and converting market appraisal opportunities into...
-
Estate Agency Business Development Manager
3 weeks ago
Caerphilly, United Kingdom Spicerhaart Full timeRole OverviewThe Spicerhaart group is the UK's leading independent estate agency business, investing in the future of estate agency and partnerships with high-flying individuals.This is an exciting and unique role within the property sector, offering the opportunity to run your own area in an employed environment while having the flexibility to work from...
-
Medical Centre Administrator
2 weeks ago
Caerphilly, United Kingdom Dr Gareth Royal & Partners Full timeAbout the RoleWe are seeking a skilled and experienced Receptionist/Administrator to join our team at Dr Gareth Royal & Partners. The successful candidate will be responsible for providing administrative support to our medical team, ensuring the smooth operation of our practice.Main ResponsibilitiesAnswering incoming calls and responding to patient queries...
-
Outbound Sales Adviser
5 months ago
Caerphilly, United Kingdom Fonehouse Full timeWe have an exciting opportunity for an Outbound Sales Advisor to join our brand new Call Centre in Caerphilly. You'll be promoting Vodafone, Three and Sky products and services and increase the number of gross sales to the business using outbound calling leads, building relationships with customers with a view to connecting them to each network and...
-
Administrative Support Assistant
5 days ago
Caerphilly, United Kingdom Quick Staff UK Full timeWe are seeking a reliable and efficient part-time Administrator to work in our Caerphilly office.The ideal candidate will possess strong organisational skills, with the ability to prioritise tasks effectively.Key responsibilities include answering incoming calls, making outbound calls as required, maintaining up-to-date records, and providing general...
-
Care Assistant for Young Disabled Female
3 weeks ago
Caerphilly, United Kingdom Ask Jules Full timeAbout the RoleWe are seeking a compassionate and patient individual to join our care team as a Personal Assistant for a young disabled female. The successful candidate will provide personal care, health care, social support, and daily living assistance to ensure the client's comfort and quality of life.Key ResponsibilitiesAssist with personal care, including...
-
Estate Agency Partner
5 months ago
Caerphilly, United Kingdom Darlows Full time: **Location: Blackwood (**Must live in the specific Geographic location) **Reports to: Estate Agency Director** **What is on offer to you?** - £40,000+ per year complete on-target earnings per year - A basic salary of £20000 to £25000 - Three months of supplementary payments to support you whilst you build your pipeline, followed by a "business...
-
Estate Agency Partner
5 months ago
Caerphilly, United Kingdom Spicerhaart Full timeOverview: **Location: Blackwood (**Must live in the specific Geographic location) **Reports to: Estate Agency Director** **What is on offer to you?** - £40,000+ per year complete on-target earnings per year - A basic salary of £20000 to £25000 - Three months of supplementary payments to support you whilst you build your pipeline, followed by a "business...
-
Estate Agency Partner
6 months ago
Caerphilly, United Kingdom Spicerhaart Full timeOverview Location: Blackwood ( Must live in the specific Geographic location) Reports to: Estate Agency Director What is on offer to you? £40,000+ per year complete on-target earnings per year A basic salary of £20000 to £25000 Three months of supplementary payments to support you whilst you build your pipeline, followed by a...
-
Care Assistant
5 months ago
Caerphilly, United Kingdom Completely Care Full timeWe are looking for Care Assistants to support care homes, nursing homes, day centres and domiciliary care services across Caerphilly and surrounding areas, great rates of pay £12.30-£13.00 per hour, day and night shifts available, flexible and ongoing work available, call Completely Care to apply. Care Assistants required for full time and part time...
-
Care Assistant for a Young Disabled Female
3 weeks ago
Caerphilly, United Kingdom Ask Jules Full timeAbout the RoleWe are seeking a compassionate and patient Care Assistant to join our team and support a young disabled female in her daily life. The ideal candidate will be able to provide personal care, health care, social support, and daily living assistance, as well as help with housekeeping and domestic duties.About the ClientOur client is a young adult...
-
Customer Service Advisor
5 months ago
Caerphilly, United Kingdom Brite Recruitment Full time**CUSTOMER SERVICE ADVISOR** **CAERPHILLY** **UP TO £24,000** Hours of work are shifted over 6 days a week. As such, this role requires a rota-based schedule, of Monday - Friday 9am to 7pm and Saturday 10am to 6pm. **BENEFITS** This role offers 33 days holiday, plus an extra day for your birthday! Additional benefits include private medical, a free...
-
Office Administrator
1 week ago
Caerphilly, United Kingdom CV-Library Full timeAre you looking for a part-time Administration role in Caerphilly to work around school hours? Quick Staff UK is seeking a reliable Administrator to work in its Caerphilly office. This role involves providing clerical support, and maintaining effective communication within a small team. This is a part-time role based in Caerphilly town centre. Key...
-
Building Asset Surveyor – 12 Month Contract
1 month ago
Caerphilly, United Kingdom CV-Library Full timeExpress Recruitment delighted to be supporting a global construction consultancy who are currently seeking to recruit a small team of surveyors, to support their operations in the Caerphilly area. This role will start in September 2024 and continue for 12 months however there will be potential to extend, there are also part-time options available for those...
-
Mobile Chiller Engineers
1 month ago
Caerphilly, United Kingdom CV-Library Full timeMobile Chiller Engineer Location: Glamorgan, Wales Our client, a leading Air Conditioning and Refrigeration contractor specialising in the critical infrastructure sector, has key requirements for Mobile Chiller Engineers to join their dynamic team in Glamorgan. The Mobile Chiller Engineers will have the opportunity to progress with an ever-expanding...