Call Centre Advisor
1 week ago
**CALL CENTRE ADVISOR**
**CAERPHILLY**
**£21,000 to £23,000**
Hours or work are shifted over 7 days a week. As such, this role requires a rota-based schedule, of Monday - Friday 9am to 8pm, Saturday 9am to 6pm and Sunday 10am to 5pm, with flexibility to work some shifts from home.
**BENEFITS**
This role offers 25 days holiday, plus an extra day for your birthday Additional benefits include private medical, a free company product and multiple training opportunities to develop and grow within the company. There are employee discounts, free on-site parking, a cycle to work scheme, a company pension and casual dress for comfort. It’s a fantastic working environment in a new office.
**RESPONSIBILITIES**
As a **Call Centre Advisor**, you will be:
- Communicating with and responding to customers about technical incidents, events, and requests, escalating problems to appropriate internal teams when needed
- Analysing, diagnosing, and resolving all errors, faults, and incidents
- Prioritising and managing several open issues and incoming calls
- Providing excellent customer service, building a good rapport through open and interactive communication
**WHAT YOU NEED**
To be considered for the role of **Call Centre Advisor**, you will need:
- Previous experience in a customer facing role - retail experience or call centre, reception experience etc
- Excellent organisation and time management skills
- A warm and friendly disposition, with the passion to help customers
- The ability to create and develop good rapports with customers
- Excellent communication skills, both verbal and written
**NEXT STEPS**
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£23,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Caerphilly: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have experience in a customer facing role, such as retail, reception or call centre?
- Do you have excellent organisational and time management skills?
- Do you possess a warm and friendly disposition, with a passion to help customers?
Work Location: One location
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