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IT Service Desk Assistant

2 months ago

Lewes, United Kingdom Southdown Full time
Southdown offers a competitive salary, pension, employee assistance (EAP) and healthcare package plus a range of other benefits, including qualification to apply for a Blue Light Card and the Cycle to Work Scheme.
We are looking for a skilled and motivated individual to join our IT service desk team, taking the lead with administrative tasks within the department and acting as an additional 1st line service desk technician as required.
This is an office-based role, maintaining a constant presence for the IT department in Lewes. You will make sure that equipment for new starters is correctly configured, assigned and ready for collection, dealing with returned assets and making sure we maintain our records correctly, amongst other tasks.
This post will also require you to create reports from our various systems upon request. Create and maintain documentation such as user guides, and to update the IT intranet pages as required.
Working with our brilliant in-house IT and Digital Teams, this role is ideally suited to someone with excellent administration skills and attention to detail, with a solid skill set in IT that they are looking to develop further.
Southdown is a psychologically informed organisation where the well-being and happiness of our employees matter. We’re committed to creating a positive and compassionate work environment where employees feel valued, respected and inspired to do their best. In addition, we’re a family-friendly employer that recognises the importance of a work-life balance. If you share our values and want to work for an organisation that helps change lives for the better, we want to hear from you.
We are a Disability Confident Employer and are fully committed to supporting Equality, Diversity and Inclusion (EDI) and welcome applications from all candidates that meet our job specifications. If you feel there is a barrier that potentially prevents you from applying, do get in contact with us as we are always happy to discuss (or arrange a discussion with the recruiting manager) to explore if any reasonable adjustments can be made to support your application.
Closing date: 01/09/2024
Interviews will be held: 10/09/2024
Responsibilities may be added to or taken away from this job description as the post develops