Hospitality Ambassador

Pub with Rooms Receptionist

Opportunity Overview:

We are seeking a friendly and organised Pub with Rooms Receptionist to provide excellent customer service to all guests, manage front desk operations, and ensure a pleasant and efficient experience for all visitors.

About Heartwood Collection:

Heartwood Collection is an award-winning hospitality group with over 40 locations, including Brasserie Blanc restaurants and our lovely Heartwood Inn pubs. We are aiming to grow to 61 sites by 2027, creating opportunities for career development through our unique "Stepping Stones" training and development programme.

Key Responsibilities:

• Manage front desk operations and ensure a pleasant and efficient experience for all visitors.
• Provide excellent customer service to all guests.
• Be a real team player, it is essential that you are a true people person.
• Have great attention to detail and impeccable standards.
• Be totally customer and service-focused and provide an exceptional guest experience.

What We Offer:

• Packages are based on NLW and TRONC.*
• Full-time role.
• Stepping Stones - Our industry-leading training and development platform which supports progression for those who want it.
• Employee Assistance Program with Hospitality Action.
• Instant access to pay you have already earned through EarlyPay.
• Enhanced Maternity & Paternity package.
• Refer a Friend Bonus up to £1500.
• 50% off food at any Heartwood Inns or Brasserie Blanc.
• 20% off food at any Heartwood Inns or Brasserie Blanc with friends and family discount.
• 10% off company gift cards.
• A thoughtful gift to celebrate your birthday.
• Long Service Recognition Awards.
• The Pantry – 100's of retailers and experience discounts through Reward Gateway.
• Cycle to Work Scheme.