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Service Desk Expert

4 months ago

Chippenham, United Kingdom Fujitsu Full time
ISAM Engineer

Service Operations

Location Chippenham

We are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This role requires a strong problem-solving mindset, excellent communication skills, and a passion for customer satisfaction. They will be responsible for incoming issues and service requests, categorizing and managing their workload. This role is Monday-Friday, with core hours of 9:00-17:30.

Core SkillsnProcess orientated.nExcellent communicator both verbally and written.nComfortable with working towards SLAs and KPIs.nEstablishes working relationships with customers to deliver and enhance the service.nTakes ownership in obtaining the information, evidence, and data required to diagnose and resolve more complex problems (both new and known).nEscalates or gains support where appropriate.nUnderstands the requirements of the customer’s business, and the scope of the contract and knows how issues impact the delivery of service.nMaintains awareness of technical and service developments, taking the initiative to extend own knowledge to learn about products, technologies, and techniques to deliver an enhanced service.nStrong attention to detail.

Recruitment processnThe recruitment process consists of one interview.

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme.

Achieve togethernWe are recognised as a responsible and inclusive employer:

Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric:

Our work environments enable you to

Be Completely You.

Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.