Service Desk Expert

Job SummaryWe are seeking a highly skilled and experienced IT Service Desk Manager to lead our Service Desk team. As a key member of our IT Operations team, you will be responsible for managing the day-to-day operations of the Service Desk, ensuring that all customer requests are resolved in a timely and efficient manner.Key ResponsibilitiesLead and manage...

Lead the Service Desk TeamAs a key member of our IT team, you will lead and manage our Service Desk team, identifying trends in user-reported issues, while providing guidance and mentorship to improve team performance. With a strong focus on customer service, you will handle escalations and drive continuous improvement.Key Responsibilities:Lead the Service...

**Overview** Reporting to the Service Desk Manager, the Service Desk Team Lead will manage a team of service desk agents with the responsibility of monitoring and management of all 1st level IT services in line with agreed SLA’s. The role will be responsible for the end to end ownership of all incidents and service requests coming through the IT Service...

We are a leading Managed Service Provider based in Chippenham, renowned for delivering gold standard IT support. We are currently seeking a dynamic and experienced Service Desk Team Leader to join our team on a permanent basis! As the Service Desk Team Leader, you'll report directly to the IT Manager and oversee our service desk operations. This role offers...

**Set the Scene **Core Skills - Process orientated - Excellent communicator both verbally and written - Comfortable with working towards SLAs and KPIs - Establishes working relationships with customers to deliver and enhance the service. - Takes ownership in obtaining the information, evidence, and data required to diagnose and resolve more complex problems...

**ISAM Engineer** **Service Operations** **Location: Chippenham** **Core Skills** - Process orientated. - Excellent communicator both verbally and written. - Comfortable with working towards SLAs and KPIs. - Establishes working relationships with customers to deliver and enhance the service. - Takes ownership in obtaining the information, evidence, and...

**Service Operations** **Location Chippenham** **Core Skills** - Process orientated. - Excellent communicator both verbally and written. - Comfortable with working towards SLAs and KPIs. - Establishes working relationships with customers to deliver and enhance the service. - Takes ownership in obtaining the information, evidence, and data required to...

1st Line Service Desk | Up to £25k | Unlimited Holidays| Chippenham The Company They are a rapidly expanding MSP based in Chippenham that work with high street brands, charities and well known businesses to provide high quality IT support services, Cyber security and consultancy. It is a fast paced and fun environment to work in with plenty of room for...

We are seeking a skilled Help Desk Specialist to join our team at {company}.The successful candidate will be responsible for providing top-notch technical support to our customers, addressing their queries and resolving their issues in a timely and professional manner.Key Responsibilities:• Respond to customer inquiries via phone, email, and chat•...

Front Desk ReceptionistSPONSORSHIP AND HYBRID / REMOTE WORKING NOT POSSIBLELocation: Corsham (Please note that this role is not based in London)Management of the reception area to include:Delivering a professional and welcoming ‘Front of House’ service.The issue of access ID cards to permanent staff, approved contractors, client contractors (unescorted),...

We are seeking a highly motivated and enthusiastic Culinary Expert to join our team at Moto's Motorway Services. As a key member of our culinary team, you will be responsible for preparing and cooking a range of delicious dishes, including our famous fried chicken.As a Culinary Expert, you will work closely with our Middle and Front of House teams to ensure...

Job SummaryWe are seeking a highly skilled IT Service Delivery Manager to lead our Service Desk team and drive continuous improvement in our IT operations.The successful candidate will have a strong focus on customer service, ITIL knowledge, and experience in managing IT assets, including hardware and software deployments.As a key communicator between IT and...

Service Delivery ManagerWe are seeking a highly skilled and experienced Service Delivery Manager to lead our Service Desk team and drive continuous improvement in our IT operations.As a key member of our IT team, you will be responsible for identifying trends in user-reported issues, providing guidance and mentorship to improve team performance, and handling...

Service Delivery ManagerWe are seeking a highly skilled and experienced Service Delivery Manager to lead our Service Desk team and drive continuous improvement in our IT operations.As a key member of our IT team, you will be responsible for identifying trends in user-reported issues, providing guidance and mentorship to improve team performance, and handling...

Service Delivery ManagerAs a key member of the Good Energy Group team, you will lead and manage our Service Desk team, identifying trends in user-reported issues and providing guidance and mentorship to improve team performance. With a strong focus on customer service, you will handle escalations and drive continuous improvement.You will act as the key...

Service Delivery IT ManagerAs a seasoned IT professional, you will lead and manage our Service Desk team, driving continuous improvement and delivering exceptional customer experiences. With a strong focus on customer service, you will handle escalations and provide guidance and mentorship to improve team performance.You will act as the key communicator...

Job Title: Field Service Engineer - Mechanical ExpertJob Summary: We are seeking a skilled Mechanical Engineer to join our team as a Field Service Engineer.Key Responsibilities:* Conduct mechanical breakdowns, workshop repairs, and on-site servicing* Work closely with internal teams and customers to ensure projects are completed efficiently and to the...

Solution Expert – Pre-SalesReed Technology is seeking a highly skilled Solutions Expert to join their team in Chippenham. As a trusted advisor to new and existing customers, you will play a crucial role in supporting them to modernise and scale their infrastructure for optimal efficiency and performance in a secure manner.Key Responsibilities:Assess and...

Solution Expert – Pre-SalesReed Technology is seeking a highly skilled Solutions Expert to join their team in Chippenham. As a trusted advisor to new and existing customers, you will play a crucial role in supporting them to modernise and scale their infrastructure, ensuring optimal efficiency and performance in a secure manner.Key Responsibilities:Assess...

Solution Expert – Pre-SalesReed Technology is seeking a highly skilled Solutions Expert to join their team in Chippenham. As a trusted advisor to new and existing customers, you will play a crucial role in supporting them to modernise and scale their infrastructure, ensuring optimal efficiency and performance in a secure manner.Key Responsibilities:Assess...