IT Service Delivery Manager
1 month ago
We are seeking a highly skilled IT Service Delivery Manager to lead our Service Desk team and drive continuous improvement in our IT operations.
The successful candidate will have a strong focus on customer service, ITIL knowledge, and experience in managing IT assets, including hardware and software deployments.
As a key communicator between IT and the wider business, you will ensure smooth operations and oversee IT asset management, procurement, and auditing processes.
Key Responsibilities:
- Lead and manage the Service Desk team, focusing on coaching, development, and managing escalations.
- Monitor service desk software and identify trends in support tickets.
- Manage IT assets, including refresh cycles, procurement, budgeting, and hardware deployment.
- Oversee IT asset management and procurement, including hardware and software deployments.
- Create and maintain end-user support and training documentation.
- Participate in new projects, infrastructure improvements, and system upgrades.
- Collaborate with the wider IT team to meet shared goals and deliver seamless services.
Requirements:
- ITIL certification and experience in IT service management.
- Strong leadership and communication skills.
- Ability to learn from and share knowledge with the wider team.
- Experience in managing IT assets, including hardware and software deployments.
- Knowledge of data, information, and cyber security principles and practices.
We offer a competitive salary, 25 days annual leave, and a range of benefits, including a GBP 500 work from home allowance and a GBP 500 travel allowance.
Apply now to join our team and take the first step in your career as an IT Service Delivery Manager.
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