IT Service Delivery Manager

1 month ago


Chippenham, Wiltshire, United Kingdom https:jobs-redefined.cositemap Full time
Job Summary

We are seeking a highly skilled IT Service Delivery Manager to lead our Service Desk team and drive continuous improvement in our IT operations.

The successful candidate will have a strong focus on customer service, ITIL knowledge, and experience in managing IT assets, including hardware and software deployments.

As a key communicator between IT and the wider business, you will ensure smooth operations and oversee IT asset management, procurement, and auditing processes.

Key Responsibilities:

  • Lead and manage the Service Desk team, focusing on coaching, development, and managing escalations.
  • Monitor service desk software and identify trends in support tickets.
  • Manage IT assets, including refresh cycles, procurement, budgeting, and hardware deployment.
  • Oversee IT asset management and procurement, including hardware and software deployments.
  • Create and maintain end-user support and training documentation.
  • Participate in new projects, infrastructure improvements, and system upgrades.
  • Collaborate with the wider IT team to meet shared goals and deliver seamless services.

Requirements:

  • ITIL certification and experience in IT service management.
  • Strong leadership and communication skills.
  • Ability to learn from and share knowledge with the wider team.
  • Experience in managing IT assets, including hardware and software deployments.
  • Knowledge of data, information, and cyber security principles and practices.

We offer a competitive salary, 25 days annual leave, and a range of benefits, including a GBP 500 work from home allowance and a GBP 500 travel allowance.

Apply now to join our team and take the first step in your career as an IT Service Delivery Manager.



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