Key Account Manager

4 weeks ago


Dubai, United Kingdom COREcruitment Full time
Job ProfileJob DetailsJob Title:Key Account ManagerGrade:ManagementBusiness Unit:XXX, DubaiLocationDubaiDepartment:B&I ( Business & Industry Sector)FunctionManagementReports to:Area Manager, Sector Executive ChefDirect Reports:Executive Chef, Assistant Manager, Hospitality Manager, Supervisors, Storekeeper, Events co-ordinatorConditions of Work:Working hours 54 per week as per ADNH working hours policy in the UAE and the UAE labour law. This role involves a variety of shift timings (morning, evening, etc.)Role OverviewPurpose:Ensuring that the Company's reputation for food quality and service is enhanced, with Client and Customers, to a high standard as agreed between yourself, Area Manager and clientEnsuring at all times that all operations and multiple service streams are strategically planned and executed.Demonstrate a high and consistent level of organization & pro-active Management.Always seeks, communicates & considers feedback from key stakeholders and teams. Constantly seek to anticipate and create consumer needs.Aligning Performance with ADNHC strategic goals.Ownership & Accountability of Managing the Service AgreementManaging the contract retention strategy and process together with the support function teamsResponsible for the unit organic growth, retail revenue Sales & data analysisTo consistently plan and promote innovation, present new ideas that are in line with current global trends and drive market leadership consistently.Implementing & encouraging a culture of care through team engagement, training & development.Communication:Internal* Hospitality Manager* Reception team* Executive Directors and Executive Personal Assistants* F&B Managers* Tea Boys* General Services Agents* SecurityExternal* Consumers, building tenants, clientsMain Duties:* Ensures the highest standards are delivered in meeting room set-ups,* To discuss on a regular basis with Departmental Managers product/food specifications, menu changes, product innovation, fashion/trends and apply these in practice.* Drives organic growth and the long term goals* To promote innovation and present new ideas to the Area Manager/ Client* To oversee operation of Departments and discuss general performance.* To oversee the quality of food, presentation and service.* Regularly reviews team's training needs , development plans and performance* To oversee the service staffing levels ensuring agreed levels are provided at scheduled times with the range of products and services available.* Maintains the privacy and ensures security of all guests* To remain well informed on market and food trends and to ensure that the facilities offered are current and competitiveRole SpecificationsQualificationsEssential:* At least High school graduate* Hotel school graduate or Food and Beverage operations certificate holderDesirable:* Hospitality Management SchoolExperienceEssential:* Western Training and Western work Experience in blue chip contract catering and Luxury hotel, high-end restaurant* Career path Experience in a high end hotel 5 star or fine dining restaurant experience* Minimum 3 years HOD experience in a 5* F&B Ops or Conference & EventsDesirable:* Middle East ExperienceSkillsEssential:* Fluent level of verbal and written English* Luxury environment experienceCompetencies* Team Leadership: Ability to inspire, motivate, and manage a diverse team* Delegation: Ability to assign tasks appropriately while maintaining accountability* Staff Empowerment: Encourage team members to take initiative and grow within their roles.* Collaboration: Promote a culture of collaboration and mutual respect across departments.* Emotional Intelligence: Maintain a high level of empathy and understanding when managing staff and guest interactions.* Thriving Under Pressure: Ability to remain composed and effective during peak service hours or challenging situations.* Resilience: Maintain focus and motivation despite setbacks or unexpected changes.* Innovation in Crisis: Turn challenges into opportunities to implement new ideas or strategies.Document ControlLast Update by: Job Tenure: Permanent

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