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Senior Repairs and Contracts Officer

2 months ago

Southwark, United Kingdom Coyles Full time
One of our local authority clients are currently recruiting for a Senior Repairs and Contracts Officer. This is a 2 month temporary contract with possible further extension based on budget and performance.
Main Purpose of Post/Job Summary
The role will be expected to manage, lead and influence the Repairs and Contracts Officers, to maximise income by ensuring effective management of rented garages and voids, including managing internal and external contracts for the day to day repairs and refurbishment of non-residential properties.
Duties and Responsibilities
* To contribute to the management of Homownership Services reporting to the Homeownership Manager on all matters relating to the management of garages and other non-residential properties (including barrow stores, bike storage etc.) including the identification of disused garage areas, the lettings of garages, parking areas, bike lockers, barrow stores or any other non-residential property which forms part of the portfolio.
* To be responsible for managing the Repairs and Contracts Officers day to day whilst actively driving performance improvements within the garages team, and managing a repairs portfolio.
* Assist with the development and maintenance of information systems to manage assets, staff, income collection and other resources used at or in connection with homeownership and Exchequer Services and actively participate in the implementation and development of such systems.
* To develop performance quality targets for the service area. Develop rigorous processing protocols across the team to form part of the overall robust performance of the business unit and wider divisional objectives, mitigating risks and implementing quality assurance processes to ensure compliance with legislation, polices and processes.
* To be responsible for the day to day monitoring and management of service and maintenance contracts to ensure compliance to client requirements, as well as Health & Safety legislation and protocols on all sites where repairs and maintenance, refurbishments and PPM is being undertaken.
* Provide technical support in the repair & maintenance management of the garages portfolio, to address Fire Safety and Health & Safety issues and enhance their aesthetic appeal. Escalating any poor performance or breach of fire and/or health and safety to the Homeownership Manager.
* To ensure that the garages, barrow stores, bike storage and parking areas are fit for purpose ensuring that regular communal inspections are carried out to identify areas of disrepair, anti-social behaviour or other issues which may prohibit lettings.
* Ensure the Repairs and Contracts Officers work in partnership with the Lettings Officers, Resident Services Officers, parking enforcement team or ASB team as appropriate to make sure that issues are dealt with appropriately.
* Use professional knowledge to respond to internal and external enquiries cutting across a range of specialist areas of work, liaising where necessary with relevant teams and other departments on multifaceted queries.
* Assisting the Homeownership Manager by responding to more in depth queries from customer’s escalated by the repairs and contracts officers or received from the complaints team including member enquiries, MP enquiries, SAR’s and FOI’s.
* To develop procedures and processes to identify and manage breaches of the non-residential tenancy agreements including proper enforcement procedures to ensure that garage and other non-residential tenants are complying with the terms of the non-residential tenancy agreements.
* Prepare the annual refurbishment and door programme and monitor repairs budgets monthly to ensure spend within budget and prepare budget forecasts for the Homeownership Manager to assist with the monitoring of the overall garages budget.
* To work with the Senior Lettings Officer to develop and maintain a comprehensive and accurate asset register and stock condition survey, identifying empty or dis-used garages, bike stores and parking areas properly identifying all necessary repairs with budget estimates and timescales.
The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Nia Hirani at Coyle Personnel Ltd