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Client Service Lead

4 months ago

Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

Are you looking for a leadership role based in the Firm’s Security Services business? Then this role is for you.

As a Client Service Lead - Vice President in the Custody Middle Offiice team, you will play a vital role in the day to day management of Custody Middle Office. You will act as a single point of contact for client’s in respect of their Trade, Cash and Asset Servicing enquiries and likewise the team performs client outreach, on behalf of the various Operational Teams within Custody Middle Office. Key focus areas for the role are proactivity, responsiveness, knowledge and drive for excellence.

Job responsibilities

  • Work a part of a global team providing direct client support across a wide variety of products and markets
  • Build strong internal and external working relationships and partnerships
  • Provide value add client service and operational subject matter expertise
  • Liaise with other JPM teams to ensure excellent client service delivery
  • Manage client issues log and attend client meetings to discuss issues with clients. Also present to clients on any system or market training requirements
  • Perform root cause analysis
  • Identification of opportunities to reduce client enquiries and improve client STeP rate

Required qualificatons, capabilities, and skills

  • Self-motivated, flexible, innovative, adaptable and analytical
  • Excellent prioritisation, planning, organisational and time management skills
  • Excellent interpersonal skills, confident at interacting with and communication with internal and external parties, including senior stakeholders
  • Industry/product knowledge in Trades and Cash settlement is required and Asset Servicing would be beneficial
  • Previous managerial experience would be an advantage but not necessary
  • Ability to motivate and encourage others to deliver on objectives
  • Proactiveness in ownership and escalation of issues
  • Willingness to learn new skills and continuously improve knowledge
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