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Senior Customer Service Coordinator

3 months ago

Brentwood, United Kingdom Focus Resourcing Full time
Senior Customer Service Coordinator required to join, and motivate this small, busy, and personable team. Salary per annum will be £30,000, and hours of work are Monday - Friday 8am until 5pm.
You will require own transport to access the office, and this is not a hybrid or remote working role.
Duties:
Motivate the team and handle escalated enquiries
Handle and escalate telephone and email enquiries
Prepare quotations and process orders
Record customer queries and complaints
Liaise with service providers over day-to-day operations
Liaise with the finance department, customers and suppliers to resolve invoice queries
Research new solutions to different customer requests
Set up new supplier accounts
Support month-end invoice processBenefits:
£30,000 per annum
25 days holiday
PensionExperience:
Previous customer service and administration experience
Team leader, supervisory, or management experience is beneficial
A natural leader
Ability to multi-task and work in a fast-paced, busy environment
Excellent IT skillsPlease bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants, whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website