Customer Service Coordinator

5 months ago

Brentwood, United Kingdom Vistry Group PLC Full time

Role Overview:
**In a Nutshell**

We are pleased to say, this role can accommodate agile working arrangements.

**Let’s cut to the chase, what’s in it for you**
- Competitive basic salary and annual bonus
- Agile working possible (dependent on role)
- Up to 33 days annual leave plus bank holidays
- Private Healthcare
- Enhanced maternity, paternity and adoption leave
- Competitive contributory pension scheme
- Life assurance - 4 x your annual salary
- Share incentive schemes
- Employee rewards portal with many more benefits

**In return, what we would like from you**
- Behave in line with our company values - Integrity, Caring and Quality
- Previous experience working within a similar environment
- Good understanding of Microsoft Office, Excel, Outlook
- Ability to handle complaints and difficult situations
- Touch Typing
- A calm and cheery personality
- Patience and calmness under pressure
- A sense of humour
- Good planning and organisations skills
- Problem solving and decision-making skills
- A polite, tactful, and assertive attitude
- Excellent communications skills
- Good team working skills
- A commitment to work as required to meet the needs of the business

Desirable
- 5 GCSE’s or equivalent including Maths & English
- Experience working for a residential house builder ideally within the customer facing environment
- An understanding of building regulations and legal obligations
- A good understanding of written English Grammar

**More about the Customer Service Coordinator role **
- To address and respond to customer issues in a prompt and organised way.
- To deliver an excellent customer service, understanding and empathy to our customers.
- To liaise with internal departments and form excellent working relationships as part of the larger team.
- To communicate effectively and regularly with colleagues and management.
- Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
- Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
- Keep our database system up to date at all times.
- Carry out general administrative duties.
- To meet customers, face to face and explain warranty provided.
- Assist Managers with Key handovers and preparing plots for completion.
- Work directly with the office manager to ensure our KPI’s are in line with company guidelines.
- Learn and at all times adhere to the company Health and Safety requirements.

**Finally, let’s tell you a bit more about us**

We’re Vistry Group, the UK’s leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they’re needed most.

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