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Service Advisor

4 months ago

Loughborough, United Kingdom Ideal Recruit Ltd Full time
Service Advisor (Motor Vehicle)
Loughborough
Monday – Friday Between 08:00AM – 18:00PM + Alternate Saturdays 08:00AM-13:00PM
£25,(Apply online only) - £30,(Apply online only) per annum DOE
Ideal Recruit are looking for a Service Advisor to join our client’s company in Loughborough. This is an exciting opportunity to work for one of the most reputable companies in the industry, who really look after their staff.
The Role:
Our client are seeking a Service Advisor who will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. You will be the main point of contact for all customer communication while the vehicle is in our Retail Centre.
Key Responsibilities:
Book service and repair work always ensuring workshop and parts availability
To keep customers fully informed of progress and advise of extra work needed
To organise loan car bookings
To invoice on time and accurately used warranty transactions are submitted and invoiced daily
To obtain and process payments according to agreed policy’s
To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)
To maintain accurate customer records on Kerridge & Dialog
Help deliver balance scorecard results for department to meet manufacturers expectations
To make telephone follow-up / Up sell / Progress calls
To convert as many inbound / outbound calls into bookings as possible
Skills/Experience/Qualifications:
Ideally full clean driving licence (6 points or less)
Previous Experience within a Dealership
Effective communication skills
The ability to deliver customer excellence
A good standard of verbal and numerical reasoning
Computer literacy
A keen eye for detail
Previous experience in the role would be an advantage
Previous experience in a target driven role
For a confidential discussion contact Sean King @ Ideal Recruit Warrington.
Unfortunately, due to a high number of applicants only those who are shortlisted for this position will be contacted, please take a look at our website for other positions available.
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