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Service Desk Engineer
4 months ago
IT Support Engineer – Service Desk (City of London)
Salary: Up to £45k
Location: Hybrid
My client, an award-winning IT MSP located in the heart of London is seeking a skilled 2nd Line Support Engineer to join their dynamic team. This role offers the opportunity to support some of London’s top financial clients and potentially step into a leadership position over time.
Experience Required:
- Proven track record of delivering high-quality on-site support.
- Expertise in managing and administering cloud-based solutions, particularly Microsoft Azure and Office 365.
- Strong technical proficiency with Microsoft technologies, including Office 365, EMS, SharePoint, Active Directory, and Windows Server/Desktop.
- Extensive experience supporting senior executive-level end-users.
- Previous experience in the financial sector, with knowledge of platforms like Bloomberg, OMS, and PMS (preferred).
- At least 5+ years in a similar technical support role.
Key Responsibilities:
- Address ongoing incidents and conduct both scheduled and emergency activities on client sites.
- Oversee the lifecycle management of service events from end-users.
- Provide remote and on-site support, troubleshooting technical issues related to equipment and systems.
- Assist with the setup of equipment for new hires and manage the process for staff departures.
- Conduct research to identify problems and develop appropriate technical solutions.
- Ensure technical support is provided within agreed Service Level Agreements (SLAs).
- Keep end-users updated on the progress of incidents and service requests, ensuring effective communication.
- Maintain end-user services and provide support for specialized IT equipment.
- Quickly restore normal service operations to minimize business disruptions.
- Participate in projects aimed at supporting business changes and improvements.
- Manage incident, problem, change, and configuration processes, with a focus on continual service improvement.
- Develop and maintain comprehensive technical documentation for client sites.
- Promote cyber awareness within the client community to safeguard assets and data.
Technical Skills:
- Windows 10
- Office 365
- Microsoft Office
- Intune/Conditional Access, MFA
- Active Directory
- Microsoft Server/Exchange OS
- Microsoft Azure
- Mimecast
- Palo Alto Networks
- Telephony
- Antivirus
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