Customer Estates Support Officer

Customer Estates Support Officer - Chester, South Wales Salary: £37,285Basis: Full timeEqual Opportunities At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone's different and has their own perspective so we're building a diverse team that mirrors the communities we serve. Through this we're determined to be one of Wales' leading inclusive employers. We're creating an inclusive transport network that everyone in Wales can be proud of. Who we are At Transport for Wales, we're on a mission to transform transport in Wales and make it fit for the future, whether that's rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we're all facing. We're an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we've made to the people of Wales to build a sustainable transport network that meets their needs. Role responsibilities The Customer Estates Support Officer will play a key role in supporting the Estates Management Team with day-to-day Facility Management of the TFW Rail Estate. You will take ownership of a multitude of activities within the department which will include a mixture of administration and computer-based tasks, and travelling across the network to stations and meetings. You will gain practical experience which will contribute to the development and delivery of station infrastructure maintenance. You will work closely with the Customer Estates Managers and Senior Customer Estates Manager to understand how the station maintenance is planned and carried out, and understand its impact on Customer Experience. Responsibilities will include but not be limited to: Support in improving processes within the Customer Estates team. Carry out various administrative tasks as specified in the job description attached. Visiting stations to monitor and review works carried out in conjunction with contractors. Attend site meetings at stations with various key stakeholders. Produce photographic records of site changes at stations. Who we're looking for A highly organised and proactive individual who is skilled with paying close attention to detail, applying focus and being decisive. Ability to prioritise and manage multiple workstreams simultaneously. Influencing and negotiating skills. Excellent communications skills, verbal and written, particularly with reports and presentations to all levels of the business. Welsh Language Skills The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role. Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses. Next steps Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details. TFW is a Disability Confident employer. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful. This advert will close at midnight on the day of the application closing date stated above. We do encourage you to submit your application as early as possible. Please note, we reserve the right to close this vacancy early if we receive sufficient applications. If you have submitted an application for this role within the last 6 months and were unsuccessful, please do not re-apply as regrettably, your application will not be considered.